Wrong date on purchase order and how to confirm free premium Wi-Fi

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miscsj

New Member
Joined
Jun 3, 2017
Messages
2
Location
Minnesota, MN
Country
Country
#1
I ordered the car on June 30 @ 11 PM PST. The order confirmation had the date 6/30/2018. The purchase agreement I received from Tesla has the date 7/1/2018. Does anyone know how if this can be changed? The delivery advisor said to contact customer service and said that the date can not be changed. However, I am not sure why they have the wrong date in the first place.

Secondly, how should I confirm if I have the free premium Wi-Fi. While configuring the car, it did say I have free premium Wi-Fi but its not mentioned in order confirmation or purchase agreement. So, how does one know if they have free premium Wi-Fi.


Thanks in advance.
 

Scubastevo80

Well-known member
Joined
Jul 2, 2018
Messages
230
Location
New Jersey
Tesla Owner
Model 3
Country
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#3
I ordered the car on June 30 @ 11 PM PST. The order confirmation had the date 6/30/2018. The purchase agreement I received from Tesla has the date 7/1/2018. Does anyone know how if this can be changed? The delivery advisor said to contact customer service and said that the date can not be changed. However, I am not sure why they have the wrong date in the first place.

Secondly, how should I confirm if I have the free premium Wi-Fi. While configuring the car, it did say I have free premium Wi-Fi but its not mentioned in order confirmation or purchase agreement. So, how does one know if they have free premium Wi-Fi.


Thanks in advance.
I would try to speak with someone else to see if you get the same answer. Tesla is notorious for providing different information depending on who you call. Regarding premium wifi, I would suggest emailing them with a copy of your order agreement (may have your reservation number instead of VIN) and ask them to confirm via email/writing that you do in fact have the free premium wifi.
 

MelindaV

☰ > 3
Moderator
Joined
Apr 2, 2016
Messages
10,311
Location
Vancouver, WA
Tesla Owner
Model 3
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Country
#4
I ordered the car on June 30 @ 11 PM PST. The order confirmation had the date 6/30/2018. The purchase agreement I received from Tesla has the date 7/1/2018. Does anyone know how if this can be changed? The delivery advisor said to contact customer service and said that the date can not be changed. However, I am not sure why they have the wrong date in the first place.

Secondly, how should I confirm if I have the free premium Wi-Fi. While configuring the car, it did say I have free premium Wi-Fi but its not mentioned in order confirmation or purchase agreement. So, how does one know if they have free premium Wi-Fi.


Thanks in advance.
Do you have the order confirmation email from June 30?
 

miscsj

New Member
Joined
Jun 3, 2017
Messages
2
Location
Minnesota, MN
Country
Country
#5
I would try to speak with someone else to see if you get the same answer. Tesla is notorious for providing different information depending on who you call. Regarding premium wifi, I would suggest emailing them with a copy of your order agreement (may have your reservation number instead of VIN) and ask them to confirm via email/writing that you do in fact have the free premium wifi.
I will be doing this today and will update.

Do you have the order confirmation email from June 30?
Yes, I have the order confirmation email and the purchase agreement, both of which mention June 30 date.
 

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