I'd been talking with my customer service rep for weeks about how to buy a special off menu performance model 3. They found one for me in Kansas City Missouri, and my local rep called me to tell me about the price drop, and that I should move forward with the purchase we'd been talking about for so long. I bought a plane ticket and went to got it, and then 3-4 weeks later I realized they DIDN'T deliver the performance engine we'd all been talking about. EVERY party involved knew that I was flying there to get a performance car. At some point along the way they DISABLED the performance engine, and now refuse to unlock it on the computer unless I pay then 2k+ more money. Not only do I feel embarrassed for showing off my performance engine to my friends for several weeks (purely placebo), but I also feel swindled. They pulled a switch on me and everybody knew what I was understood to be buying. The final frustrating part is that I can't get anyone with any power to talk to me. They send me to the general customer service line, where you can easily spend half an hour on hold first, and then after you're finally talking to a person, NO ONE knows who to send you to talk to. What should I do? I love my car, but the customer service (both on our tesla cars and solar panels) have been horrendous. Does anyone know anyone of any actual power than I can call and talk to, someone who can help me get something done?