Warning...ALWAYS have your key card with you. DO NOT rely on the phone

Cernie

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#1
So...I took delivery of my Model 3 yesterday afternoon and the specialist indicated that "your phone is your key". This all worked wonderfully for about 24 hours after which my Tesla app wiped my car off the app and my online "My Tesla" account reverted back to the "Ready for Delivery" for my Model 3. I called Tesla and was told that the local delivery center can do a temporary override at delivery to ensure that everything works. This override goes away within 24 hours. The problem? It takes them 2 business day to do all the ownership transfers, etc. So...sure enough...at 24 hours, the override went away and my account went back to the old status because the ownership transfers hadn't been completed yet. What this means is that I couldn't use the phone to open the car. When talking to the Tesla person on the phone, he mentioned that you should always have the key card on you. This was not stated during my "delivery experience". So...be warned! ALWAYS carry your key card with you. Fortunately I had mine with me or I would have been stuck.
 

SoFlaModel3

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#2
So...I took delivery of my Model 3 yesterday afternoon and the specialist indicated that "your phone is your key". This all worked wonderfully for about 24 hours after which my Tesla app wiped my car off the app and my online "My Tesla" account reverted back to the "Ready for Delivery" for my Model 3. I called Tesla and was told that the local delivery center can do a temporary override at delivery to ensure that everything works. This override goes away within 24 hours. The problem? It takes them 2 business day to do all the ownership transfers, etc. So...sure enough...at 24 hours, the override went away and my account went back to the old status because the ownership transfers hadn't been completed yet. What this means is that I couldn't use the phone to open the car. When talking to the Tesla person on the phone, he mentioned that you should always have the key card on you. This was not stated during my "delivery experience". So...be warned! ALWAYS carry your key card with you. Fortunately I had mine with me or I would have been stuck.
Fun fact, 21 days later my ownership change hasn’t gone through for “My Tesla”. They are “backlogged”.
 

mig

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#4
Fun fact, 21 days later my ownership change hasn’t gone through for “My Tesla”. They are “backlogged”.
Same here . Still no ownership transfer, but they somehow made it so I can use the app with my own credentials instead of my family member's. However, the vehicle does not appear on my Tesla account.

Never was there a time that the Model 3 was "removed from the app" though. (but I'm using Android, so I always carry the key card. No fun getting rained on waiting for Bluetooth to reset)
 

Cernie

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#5
Same here . Still no ownership transfer, but they somehow made it so I can use the app with my own credentials instead of my family member's. However, the vehicle does not appear on my Tesla account.

Never was there a time that the Model 3 was "removed from the app" though. (but I'm using Android, so I always carry the key card. No fun getting rained on waiting for Bluetooth to reset)
The guy at the Tesla help line said that my car should be back on my app by Monday. The keyless entry is kind of cool but not being able to get into your car or drive it is one of those "can't tolerate failure modes". Just for kicks I told him I didn't have a card key and what could they do. He indicated that he could maybe remote unlock it and they could tow the car! How awesome is that answer?!
 

SoFlaModel3

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#6
Did your Model 3 get removed from your app?
No, I'm able to log into my dad's account to use the phone as a key / control the car via app. I was just pointing out that although they told me 3-5 days (left that part out) we are 21 days later and it hasn't been transferred to "my" Tesla account.

Same here . Still no ownership transfer, but they somehow made it so I can use the app with my own credentials instead of my family member's. However, the vehicle does not appear on my Tesla account.

Never was there a time that the Model 3 was "removed from the app" though. (but I'm using Android, so I always carry the key card. No fun getting rained on waiting for Bluetooth to reset)
Yeah they offered to do the same for me, but I told them that I would just wait until the transfer goes through since I can continue to access under my parent's account. This is really frustrating though. What I was selling the car?
 

SoFlaModel3

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#7
The guy at the Tesla help line said that my car should be back on my app by Monday. The keyless entry is kind of cool but not being able to get into your car or drive it is one of those "can't tolerate failure modes". Just for kicks I told him I didn't have a card key and what could they do. He indicated that he could maybe remote lock it and that best they could do was tow the car! How awesome is that answer?! Point is...this is one of these situations where I am never leaving home without the card key and the guy on the phone told me that I shouldn't leave home without it.
The way I see it -- I basically go nowhere without a wallet and the key card is small, so it's in my wallet and always on me. I've only had the phone as a key fail once or twice so far in 3 weeks though.
 

mig

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#9
The guy at the Tesla help line said that my car should be back on my app by Monday. The keyless entry is kind of cool but not being able to get into your car or drive it is one of those "can't tolerate failure modes". Just for kicks I told him I didn't have a card key and what could they do. He indicated that he could maybe remote unlock it and they could tow the car! How awesome is that answer?!
Wow that is lame. They can't unlock the car remotely once you give them the "safe" word?;)
 

SoFlaModel3

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#10
Yeah, you're not kidding. I can't imagine why it is so complicated to move a VIN to a new account. I'm picturing the lone Tesla DBA in the basement poring through the SQL Bible...
My best guess is that they're working on reviewing transfers for validity (before invites go out). Who knows though...
 

RandyS

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#12
I carry the card key in my work badge lanyard (sandwiched between my work badge and a second work badge photo) so you can't see the Tesla key card. My Android phone works about 50% of the time, so I just use the card for now. The lanyard makes it pretty simple...

Here is what it looks like before my badge and second photo were added...
 

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#13
So...I took delivery of my Model 3 yesterday afternoon and the specialist indicated that "your phone is your key". This all worked wonderfully for about 24 hours after which my Tesla app wiped my car off the app and my online "My Tesla" account reverted back to the "Ready for Delivery" for my Model 3. I called Tesla and was told that the local delivery center can do a temporary override at delivery to ensure that everything works. This override goes away within 24 hours. The problem? It takes them 2 business day to do all the ownership transfers, etc. So...sure enough...at 24 hours, the override went away and my account went back to the old status because the ownership transfers hadn't been completed yet. What this means is that I couldn't use the phone to open the car. When talking to the Tesla person on the phone, he mentioned that you should always have the key card on you. This was not stated during my "delivery experience". So...be warned! ALWAYS carry your key card with you. Fortunately I had mine with me or I would have been stuck.

Can’t you call tesla and ask them to open the car if you lost the car and the app doesn’t work?

-Hannes
 

Cernie

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#16
Is that true? Why not?
Don't know...that is what they told me when I talked to them at the Tech center specifically related to me not having my key card. He even said "i can open the car but not start it...you probably need to call roadside assistance to tow your car".
 

Cernie

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#17
One more tip...perhaps in the "duh" category...the walkaway lock feature (i.e. the car locks automatically when you walk away from the car) only works if you use the phone key and does NOT work if you used the key card to get in and start the car....this was confirmed to me today by Tesla tech support. So...if you use the key card you have to hold it up to the B pillar when you leave your car to lock it. You will know it is locked if the mirrors fold. Do not walk away until you see the mirrors fold (this is your indication that the car is locked). I parked my car outside last night, did not hold the card up to the B pillar when I left, and it ended up being unlocked the whole night!
 

Brokedoc

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#18
The guy at the Tesla help line said that my car should be back on my app by Monday. The keyless entry is kind of cool but not being able to get into your car or drive it is one of those "can't tolerate failure modes". Just for kicks I told him I didn't have a card key and what could they do. He indicated that he could maybe remote unlock it and they could tow the car! How awesome is that answer?!
This is clearly one of the main drawbacks of using a family member account for priority ordering. This is also why only close family members should be used because of the need to access the account if there are problems and the headaches for the current owners to straighten out these issues.
 

Brokedoc

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#19
As easily it can be to keep the keycard in your wallet, there IS an alternative when the phone key isn’t working. It won’t help @Cernie because that’s more of an account setup issue and their entire phone app won’t work. But @Cernie can have their parents remotely unlock and start the car for them from their phone app so towing isn’t needed.

So from the phone app, you can do a remote unlock even without the phone key working.

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Then, you can do a remote “start” so you can drive the car without the keycard or the phone key working. This also works if you have someone that wants to borrow your car and they don’t have the “keys”
61acbc21-d4b7-4ae6-92c2-6ad155f2d598-png.6064

e4f87609-4991-40f3-b884-4afa53b4924c-png.6065
 

mig

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#20
As easily it can be to keep the keycard in your wallet, there IS an alternative when the phone key isn’t working. It won’t help @Cernie because that’s more of an account setup issue and their entire phone app won’t work. But @Cernie can have their parents remotely unlock and start the car for them from their phone app so towing isn’t needed.
I was wondering, then, why Tesla couldn't do the same thing on their end??

But I have already had to do this for my wife, when her key card wouldn't work for some reason. It worked great!