Update not downloading

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sduck

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#2
The one time that happened to me I tried turning the wifi off and then back on. Didn't do any good. So then I scowled at the screen for about 2 minutes, and finally it gave in and started downloading.
 

Ed Woodrick

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#3
My tesla is not downloading the latest software update despite being connected to WIFI.
I still have 2019.28.2
Why do you think that it has a new update to download? Not all cars get all updates. Models, hardware, and random luck of the draw are items that play into when you get updates.

Just sit back, as long as you are connected via WiFi, they will come.
 

MelindaV

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#4
Why do you think that it has a new update to download? Not all cars get all updates. Models, hardware, and random luck of the draw are items that play into when you get updates.

Just sit back, as long as you are connected via WiFi, they will come.
specifically because their screen is showing a progress bar of a download - that is stuck at the sub 5% range of download.
 

Bigyac

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#8
The one time that happened to me I tried turning the wifi off and then back on. Didn't do any good. So then I scowled at the screen for about 2 minutes, and finally it gave in and started downloading.
That did not help.
 

Bigyac

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#9
Why do you think that it has a new update to download? Not all cars get all updates. Models, hardware, and random luck of the draw are items that play into when you get updates.

Just sit back, as long as you are connected via WiFi, they will come.
I think it is an updated to be downloaded because the car is attempting to download it.
 

sduck

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#10
The one time that happened to me I tried turning the wifi off and then back on. Didn't do any good. So then I scowled at the screen for about 2 minutes, and finally it gave in and started downloading.
That did not help.
Perhaps you don't scowl as imperiously as I do. You should work on that. ;)
 

JasonF

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#11
If that's at home, your neighbor has wifi on the same channel. All radio frequency stuff is based on signal-to-noise ratio and transmission pulses, and both of those must work correctly to get reception. If you have a decent signal, but the transmission pulses are being drowned out by a neighbor on the same channel, you'll get long delays and dropouts.

So first thing to do would be try changing the channel on your wifi transmitter. It should be in advanced settings somewhere. If it's set to "Auto", the auto setting looks for a channel with the best signal-to-noise ratio, rather than which channel is least busy (to do that, the router would have to stop and "listen" for 2-3 minutes at each startup, which isn't ideal). You could have a neighbor with a very weak signal transmitting on the same channel, but they're close enough that the interruption is constant, so both signals get interrupted.
 

Bigyac

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#13
Update: Nothing was really wrong with the WiFi. I took it to the SC and they downloaded the updated. It was the first update since I bought the car, a month ago. The car, with the same wifi has had 2 updates since then that went through with no issues.
 

skygraff

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#14
Interesting.

As for mine, I decided to try an experiment and, after unplugging, I powered off the car and left it (don’t know if it stayed powered off since I used the app to lock it). A few hours later, I got a software update notification!

It was in my garage and, as far as I know, was using the WiFi.

If the progress bar ever stalls again, I’ll have to see if powering down is a repeatable solution but I hope it was just an oversized update.
 
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#15
Dumb question: my M3 (according to the app) has OS 2019 40.2.1. It tells me (as does the car) that there's a software out there, and that I am to connect to wifi to download. Unfortunately, my house's wifi doesn't reach the garage, and the free wifi at my public library doesn't reach the curb that's maybe 10' away. All previous updates have managed to update themselves without any intervention on my part. I believe that I could (in theory) set my phone up as a hotspot, but then my data plan (3 GB/month) would be insufficient. So what's my best course? Just wait until Tesla pushes it out over LTE? Or is there a way to grab it via the car's browser?
 

SR22pilot

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#16
Dumb question: my M3 (according to the app) has OS 2019 40.2.1. It tells me (as does the car) that there's a software out there, and that I am to connect to wifi to download. Unfortunately, my house's wifi doesn't reach the garage, and the free wifi at my public library doesn't reach the curb that's maybe 10' away. All previous updates have managed to update themselves without any intervention on my part. I believe that I could (in theory) set my phone up as a hotspot, but then my data plan (3 GB/month) would be insufficient. So what's my best course? Just wait until Tesla pushes it out over LTE? Or is there a way to grab it via the car's browser?
Have you tried using your cell phone as a WiFi hot spot?
 
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#17
Have you tried using your cell phone as a WiFi hot spot?
I have not. I understand that it takes 60 to 90 minutes to download. Then it takes 25 minutes to install (meanwhile the car isn't going anywhere). That suggests to me that leaving my phone in the car to act as a hotspot does two things: it (1) hangs onto my phone for all of that time and (2) almost certainly gobbles up my data allowance for the year & then some. So, being yr Basic Coward, I will wait for the car to find it all by itself ... unless someone comes forward with more knowledge than I clearly have.
 

GDN

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#19
I have not. I understand that it takes 60 to 90 minutes to download. Then it takes 25 minutes to install (meanwhile the car isn't going anywhere). That suggests to me that leaving my phone in the car to act as a hotspot does two things: it (1) hangs onto my phone for all of that time and (2) almost certainly gobbles up my data allowance for the year & then some. So, being yr Basic Coward, I will wait for the car to find it all by itself ... unless someone comes forward with more knowledge than I clearly have.
You can't do it through the browser as that also would require a Wifi signal if you could find the way to connect. The download uses it's own protocol from dedicated servers the car knows to connect to. The map updates are in the 5 GB range, most SW noted in the 500 Mb range, but can be bigger. We do know that some SW has been pushed down over LTE, but not a lot of cases. It is widely believed that if you get several releases behind they might push it that way to keep the cars up to date, but you are strictly on a wait and see game.

I understand nice reasonable phone plans, but I see even the burner phone companies advertising unlimited plans.

And although your Wifi doesn't reach the garage, if you know it is waiting on a download, can you pull up close to your hose to pick up a signal? The download doesn't take more than 5 to 10 minutes typically once you get a good signal.

If none of the above works, you'll get it when you get it. Or find some free wifi that will reach the car at a restaurant or something.
 
Joined
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Madison, WI
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#20
You can't do it through the browser as that also would require a Wifi signal if you could find the way to connect. The download uses it's own protocol from dedicated servers the car knows to connect to. The map updates are in the 5 GB range, most SW noted in the 500 Mb range, but can be bigger. We do know that some SW has been pushed down over LTE, but not a lot of cases. It is widely believed that if you get several releases behind they might push it that way to keep the cars up to date, but you are strictly on a wait and see game.

I understand nice reasonable phone plans, but I see even the burner phone companies advertising unlimited plans.

And although your Wifi doesn't reach the garage, if you know it is waiting on a download, can you pull up close to your hose to pick up a signal? The download doesn't take more than 5 to 10 minutes typically once you get a good signal.

If none of the above works, you'll get it when you get it. Or find some free wifi that will reach the car at a restaurant or something.
Thanks! All useful and solid information!

I checked on burner phones, and there I see I'm looking at about $100 for phone, number, & plan (color me "too cheap").

So I shall go scouting for some free wifi. I might be able to snag access at the university down the road. I shall report back how well I succeed (or not).