Tesla wants to deliver to my house.

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#1
My RWD order arrived a little early and Tesla is asking if they can deliver to my home. They are planning to drive it over, not trailer it. Is this something you all have heard of? Am I giving up on any rights or leverage by doing the delivery at the house?

Thanks!
 
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#2
I've read several posts from folks who have done this, varying pluses and minues on the experience. If you need absolutely no training on how to use the vehicle, it should be a great way to get your vehicle. I'd say that if you need someone to step you through the vehicle or you want the "Tesla Showroom Experience" then don't take home delivery.
 

garsh

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#3
My RWD order arrived a little early and Tesla is asking if they can deliver to my home. They are planning to drive it over, not trailer it. Is this something you all have heard of?
Yep
Am I giving up on any rights or leverage by doing the delivery at the house?
Nope!

What I have heard is that sometimes the person delivering the car acts anxious to leave. If you want to take your time and look over the car carefully, or want somebody to take time to go over the car's features with you, you may want to opt out of home delivery. Or at least make it clear to them that you'll want to take your time and the delivery person will have to wait around.
 

HeavyPedal

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#4
We were offered the option to have the car delivered to our house at the time of order (we ordered in-store). We declined since our our Tesla shop is just ten minutes away and we felt more comfortable handling the inspection and paperwork there. It's intended as a convenience to both you and Tesla, given how jammed the shops are sometimes with multiple deliveries.
 

HappyDad

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#5
Am I giving up on any rights or leverage by doing the delivery at the house?
I had home delivery, and won't do it next time. VERY RUSHED! Delivery person kept saying 'my uber is here' while I was trying to carefully inspect the car after signing paperwork; extremely unprofessional and annoying. I just ignored his Uber remark and continued inspecting despite feeling rushed. Tip for home delivery if that's only option: don't sign anything until you inspected. Their duty is done when they have signed papers in their hands, so unsigned paperwork will keep them waiting instead of calling their Uber to pick them up. Not sure if all delivery folks are trained that way, but my experience was not good. Opt for picking up at delivery center if possible. Good luck and congrats!
 

Jay Jay

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#6
I'm having a home delivery too. I'm fine with that since I've extensively driven a PM3 and know it inside and out from my years of research (lol). I would insist on the delivery center if I wasn't positive Tesla stands behind their cars and will fix anything I find wrong with it.
 

ChrisV

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#7
When I placed the order the home delivery was actually my only option listed even though I live rather close to a delivery center. When reached out to by my delivery adviser via txt to schedule the home delivery I had them switch it up to showroom pickup instead as that was my preference. I am one of those people who want to give the car at least an initial inspection before forking over my money. Did the quick inspect, then ACH'd the full payment there and signed papers. They didn't spend all that much time with me with the car there but that was fine with me...they gave me time alone with car to inspect was all I really wanted. And of course a few car selfie showroom pics.
 
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#8
Good thread. Valuable info. I’m scheduled for home delivery on Monday so I’m curious about any sacrifice in quality or service.
 

MelindaV

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#9
Good thread. Valuable info. I’m scheduled for home delivery on Monday so I’m curious about any sacrifice in quality or service.
it also is drastically different if home delivery in the bay area vs anywhere else (generally speaking). Bay area you will have a delivery specialist bringing it to you. elsewhere it will be off loaded by a trucking company.
 

Jay Jay

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#10
That's interesting. I was't sure if it was going to be by truck, or someone was going to drive it down from the service center. Guess we'll see!
 

Bokonon

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#12
If delivered by truck, how do you report any cosmetic or other issues?
Take pictures on the spot, ideally with geo-tagging enabled if you want to be thorough. I'd also recommend posing the same question to your service center ahead of time, since they will be the ones performing or coordinating any repairs.

We see a lot of home deliveries here in New England because the only delivery center is just outside of Boston, and Massachusetts charges sales tax on any car that transfers ownership within the state borders. As a result, folks in NH, RI, VT, and ME often opt for home delivery. Based on the experiences I've read from people in those states, Tesla has taken customers at their word when they find issues after their car rolls off the truck... I'm not aware of any cases where Tesla has refused to fix an issue because no Tesla staff were present to formally document it on a due-bill. As long as you take a few pictures to document any issues at the point of delivery, you should be fine.
 
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TrevP

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#16
DO they still go through the same walk-thru process as if you picked it up at the service center?
Actually yes, I think they go a little further than normal. Almost like the old days of Model S delievry.
 
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#17
When I placed my order I can't remember the exact verbage but it was something to the effect that they wanted a home delivery. Even though there are two service centers in the Dallas/Plano area.
 
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#18
elsewhere it will be off loaded by a trucking company.
I'm not sure this is true.

My delivery is scheduled for Monday 11/12 and they initially wanted to do home delivery. I'm a bit outside of DC and ~20 miles from the SC. They were going to drive my car to my house and he mentioned there would be around 20 extra miles on my car when I receive it, but would stay under 50 for new car. I actually ended up switching to pickup at the SC b/c some people talked about being rushed so I won't know for sure.