Side Mirrors not returning to proper position after Easy Entry

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mptpro

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Joined
Sep 30, 2018
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34
Location
Mission Viejo, CA
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Country
Tesla Owner
Model 3
#1
Model 3P
Software 8 & 9

When the car exits out of Easy Entry and back into the previous driver's profile, everything adjust correctly (steering wheel, seats etc), except the side view mirrors. They stay in the East Entry position (facing down, such as when going in reverse). If I manually press the driver profile again, then it adjusts the side mirrors correctly.

I have tried deleting the driver profile and creating new ones, and even trying to change the Easy Entry profile to match the side mirrors with that of the primary driver - neither worked.

I mentioned this to the Service Center in Costa Mesa, CA and the Tesla Store in Mission Viejo in CA and they had experienced the same in the M3 and MX, but had no answer to the problem.

This occured in both software 8 & 9.

Anyone experience the same and/or have a fix?
 
Joined
Oct 3, 2016
Messages
20
Location
Tennessee, United States
#2
Yeah, I've had that happen, intermittently too, so there didn't seem to be a pattern. My simple fix was just to turn off the automatic mirror fold on Reverse. I didn't like it anyway. The problem with these kinds of issues is that they are so hard to diagnose unless it's really obvious, and I didn't think it was worth Tesla's money to put new mirrors on the car, when it just might be a software problem. So now my mirrors are set the way I like them, and they stay there.
 

skygraff

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Jun 2, 2017
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497
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Chicago IL
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Model 3
#4
I’ve experienced this with coming out of Valet mode (even though the mirrors shouldn’t have changed position). I don’t use valet services just engage the mode in some parking situations to make the car more secure.
 

atebit

Event Horizon II
Joined
Jan 25, 2018
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125
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Chester County, PA
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Model 3
#5
No issues with the mirrors but I have had the driver seat back not return to where it should be after Easy Access. Resaving my driver profile with the seat in the correct position doesn’t seem to help. Sometimes it gets it right, usually it’s a little off.
 

processengr

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Joined
Aug 16, 2017
Messages
58
Location
New Haven, CT
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#6
My passenger side mirror tilts down when the steering wheel retracts in easy entry mode. Then sometimes it does not return to original position. Milford CT service center has calibrated twice, then changed out entire mirror assembly. Same issue. It does this whether auto tilt and auto fold are both or one on or off. I have been through about 4 software revisions, on V9 now.
Very annoying....
 

@gravityrydr

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Apr 12, 2016
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404
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Illinois
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Model 3
#7
My passenger side mirror tilts down when the steering wheel retracts in easy entry mode. Then sometimes it does not return to original position. Milford CT service center has calibrated twice, then changed out entire mirror assembly. Same issue. It does this whether auto tilt and auto fold are both or one on or off. I have been through about 4 software revisions, on V9 now.
Very annoying....
Same here, with not returning to the correct position after entry. Switching to another profile then immediately back the mirror returns to the correct position. Kind of annoying. Not enough to be a problem, I treat it as one of those Tesla quirks I'll live with that will probably eventually get fixed.
 
Joined
Sep 18, 2018
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Los Angeles
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Model 3
#8
I had this exact problem. I called my nearest SC and they fixed this somehow with an OTA update and voila, everything is fine. It took a few days though... I recommend calling them as they seemed like they have heard this before and know how to fix it.
 

processengr

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58
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New Haven, CT
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#9
My SC in Milford CT is unaware of a fix. They have even replaced the entire mirror assembly. May I ask which SC did you use? Maybe I can get the info for Milford SC(The only one in CT, where Teslas cannot be sold!).
 
Joined
Sep 18, 2018
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Los Angeles
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#10
The West Los Angeles - Santa Monica Blvd SC. But they had to call to the mothership (some higher level engineering team) and they confirmed it to them while I was on hold. Sorry that wasn't helpful.
 
Joined
Sep 18, 2018
Messages
20
Location
Los Angeles
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Tesla Owner
Model 3
#12
@mptpro This was exactly what was happening to me and they were able to fix it without ever stepping foot in a SC. Sent a fix OTA a few days after I called. Have you tried calling Tesla?
 

NJturtlePower

Living the Dream, Driving the Future!
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Dec 19, 2017
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New Jersey
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#13
So my issue is similar to the OP, but with the steering wheel staying in the last position instead of the mirrors. In Easy Entry I have the wheel all the way IN and UP, under my profile I save it as OUT and MIDDLE, but switching between the two moves everything but the wheel.

From V8 to V9 software nothing really improved the issue for me.

I've deleted profiles and easy entry settings with no luck.... kinda annoying and strange.

Ever solve your issue @mptpro ?
 

mptpro

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Sep 30, 2018
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Location
Mission Viejo, CA
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Tesla Owner
Model 3
#16
Got my M3 back this afternoon after Service replaced the right mirror assembly - its only been a few hours but so far the mirror is returning to it's correct position after exiting EasyEntry!
 

mptpro

Active member
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Sep 30, 2018
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34
Location
Mission Viejo, CA
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Country
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Model 3
#18
four days later, it has begun again :( I already contacted service and they're looking into the logs..... Personally I don't think it's hardware as my mirror assembly has been replaced twice now.
 

NJturtlePower

Living the Dream, Driving the Future!
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#19
Personally I don't think it's hardware as my mirror assembly has been replaced twice now.
100% agree, it's got to be a software bug... My steering wheel otherwise works perfectly, for some reasons the settings just don't save to the profiles/easy entry correctly. :confused: