Someone posted their poor customer service experience with RPM Tesla on one of the Tesla Model 3 groups on Facebook and the owner of RPM Tesla showed up and made snarky remarks, belittled the person, and posted their physical address.
Orders are processed and shipped in 7-14 days unless expedited shipping is selected!
This is no different than what angered people about the Jeda Pad in the beginning and the Nomad Pad now. Over promise and under deliver is the worst thing you can do and generally you can control against it 99% of the time. Though I at least give Jeda a pass because they’re a brand new start up. I do not give RPM a pass at all. They’re not new to this (other than the volume Model 3 brings). Just reset the expectations up front and handle upset customers properly and they won’t take to social media to let out their frustrations but sadly this concept is lost on them.