Production credits

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BMcP

New Member
Joined
Apr 25, 2021
Messages
1
Location
MA
Country
Country
Tesla Owner
Model 3
My 2015 7kw system seems to have not been commissioned correctly (no Production Tracking Tracking I.D.) and I haven't been able to enroll in the SREC or the new Smart Program. No fault of mine, Tesla has slow walked the issue and now tells me that I'm at fault for not providing needed information.


Wow, I'm amazed how little they (TESLA) understand that the credits are part their system marketing effort. They are lacking and clueless about credits and plans like the PowerWall's Connected Solutions even tho it's part of Tesla web sales page. They tell me tough luck, I say WHAT? They've run me thru the stack of support people and they come back with "Sorry"


I find this jaw dropping and a horrible situation for me - I own the 27 panel array, a PowerWall and a 2020 Model 3. Great products. But I'm denied production credits because of a error that has not been corrected. It seems as if they acknowledge their error that they might be liable for my lost income. So they toss it back to me being at fault. Not the case- I've been trying from day one to make things right. What am I missing here? Why isn't Tesla proactive in helping me?


Tesla needs to care about things like this, I've invested and gotten a lesson that some Big companies offer little help to consumers once they get the check. Support and Service woefully lacking and slooooooow. My sustainability efforts are tarnished by Tesla's corporate shield of vague contracts and we're busy excuses.


The current SMART program doesn't include systems installed before 2018......


Suggestions as to how I can fix this? (I'm in MASS)
 

Bigriver

Top-Contributor
Joined
Jan 26, 2018
Messages
1,216
Location
Pittsburgh, PA
Country
Country
Tesla Owner
Model X
Welcome to the forum. I’ve had my share of hassles with Tesla solar, so commiserate with you at a high level. However, I don’t understand your details. You’ve had your system since 2015, and it is the SREC credits you’ve not been able to set up because of no production tracking ID? You’ve been working on this for 6 years?! I assume you own the system and kept the rights to the SRECs....

I went live with my solar in July 2018 in PA. As I had understood SREC’s are valid for 3 years, I thought I was automatically generating SRECs and I thought there was no hurry to get anything set up to sell them. I first took action 10 months later, and it took a couple of months to get things into place. I basically did not accumulate SRECs until my system was registered, and I lost out on a year of getting the SRECs to be able to sell them. Here in PA I was told that there is no retroactive way to get those credits.
 
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