Phone key unlocks car, but does not start it

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JWM3

Active member
Joined
May 11, 2018
Messages
60
Location
Caifornia
Country
Country
Tesla Owner
Model 3
#1
I had wired problem happened twice in the last 4 months since I got my model 3.
I unlock the door with my phone and sit inside of car as usual, screen turns on as well as the driver profile adjustments, all working good, until I flip the drive stick, nothing happened.
I tried go out of car, lock, unlock again, but it didn't help. Finally, I tried to turn off and turn on the bluetooth of my phone, the car responded and I was able to drive. It is wired since the phone app showing phone key is connected while I'm finding ways to drive my car.
Just want to share this experience in case someone have same problem.
BTW: my phone is iPhone 8 plus.
 

Vin

Well-known member
Joined
Mar 30, 2017
Messages
307
Location
Philadelphia, PA
Country
Country
#2
I had wired problem happened twice in the last 4 months since I got my model 3.
I unlock the door with my phone and sit inside of car as usual, screen turns on as well as the driver profile adjustments, all working good, until I flip the drive stick, nothing happened.
I tried go out of car, lock, unlock again, but it didn't help. Finally, I tried to turn off and turn on the bluetooth of my phone, the car responded and I was able to drive. It is wired since the phone app showing phone key is connected while I'm finding ways to drive my car.
Just want to share this experience in case someone have same problem.
BTW: my phone is iPhone 8 plus.
I just had this happen 2 days ago for the first time. I'm on update 32.2 so maybe it's an issue related to that version?
I entered the car and my screen came on as it normally does, and car was in park and showed the normal P symbol.
I went to shift gear to D and nothing happened, it remained in P. I put it in R and still nothing. I had that sinking feeling as I was on a schedule to go somewhere.
I pressed the accelerator in case it was just the screen issue, but the car itself still didn't move.
I rebooted the car by holding both steering wheel nobs. When it came back still nothing, it remained in Park and didn't shift gears.
I then exited the car and walked away far enough to enable autolock/horn beep.

When I came back, I opened door sat in seat and luckily this time all was fine, car shifted, I drove about 50 miles with no issue. So far so good, but that did worry me.
BTW I have Iphone8 and the phone has been connecting very well (99% of the time)
 

Vin

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Joined
Mar 30, 2017
Messages
307
Location
Philadelphia, PA
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Country
#5
All you need to do is turn your phone's Bluetooth off and on, even though the app tells you there is no problem on the phone key connection. At least this worked in my case.
Ok good to know. I was hoping it's just some bluetooth error and not something major, since it was the first time this ever happened to me in 2 months of owning my car.
I'd hate to have to use the new M3 key fob when it comes out, but I may eventually give in, even though my key card is easy to use by holding my wallet to pillar without having to take out card.
Thx
 

3V Pilot

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Sep 15, 2017
Messages
1,299
Location
Oro Valley, AZ
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Country
Tesla Owner
Model 3
#6
I've had this happen on rare occasion and usually it has been a case of waiting a few seconds for the car to respond. It seemed like the car took a little longer to fully wake up and allow any drive mode to be engaged. Could be totally different to what you are experiencing but next time give it a minute to respond and see what happens.
 

AndrewF

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Joined
Jul 2, 2018
Messages
32
Location
Georgetown, Ontario
Country
Country
Tesla Owner
Model 3
#7
This has happened to me 3 times today. Very annoying. Update to 32.2 on Wednesday, and then went on vacation, sadly without my M3. Got back today and took Th car out for a few errands. Happened every time I got in the car to drive. Recognizes the phone well enough to open the doors, but then won't let you drive. Don't understand it. This happened to me a few times on a previous release, but I don't remember which one. Hope they sort it out soon.
 

tipton

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May 21, 2018
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222
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Pittsburgh
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Model 3
#8
I've had this happen 3 times since 32.2 and it had never happened prior to this update.
 

Golden Gate

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May 7, 2018
Messages
82
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marin county, california
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Country
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Model 3
#9
Speaking of putting it in drive, mine requires me to push the stalk down twice, then gives me the "auto pilot not ready" error... seems like to go into drive I should just push it down once?

(that's not the actual error but it's something like that...)
 

3V Pilot

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Sep 15, 2017
Messages
1,299
Location
Oro Valley, AZ
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Model 3
#10
Speaking of putting it in drive, mine requires me to push the stalk down twice, then gives me the "auto pilot not ready" error... seems like to go into drive I should just push it down once?

(that's not the actual error but it's something like that...)
This happens to me on occasion also but if I wait for a second after pushing the brake pedal it only takes one push down. It's like the car needs a bit more time between pedal push and asking it to go into gear.
 

NR4P

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Jul 14, 2018
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414
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S.E. Florida
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#11
This happens to me on occasion also but if I wait for a second after pushing the brake pedal it only takes one push down. It's like the car needs a bit more time between pedal push and asking it to go into gear.
Your note describes what drove me crazy initially and then I noticed this.

When you press the brake pedal for the first time after power up, look at the very top, left side of the Touchscreen. All the icons come on briefly. Like an ICE doing a systems check before you can drive.

Wait for that to clear and its only 1 push down.
 

babula

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TOO Supporting Member
Joined
Aug 26, 2018
Messages
430
Location
New York
Country
Country
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Model 3
#12
I've had this happen twice and it was fixed both times with a normal reset. Interesting to hear that Bluetooth might also be an issue, will try that if it ever happens again (haven't saw it after the new update).
 

ER1C8

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Joined
Jan 1, 2018
Messages
115
Location
Rhode Island
Country
Country
Tesla Owner
Model 3
#13
This just happened to me. Of course I had friends with me who were interested in the Model 3. We all got in the car. I tried to put it in drive. Nothing... Stayed in park, didn't ask me to authenticate to drive, just nothing. Tried to reset using the scroll wheels, nothing. Had to ask everyone to get out of the car so it would shut down. We were all standing on the street in the middle of the city looking inside the windows waiting for the screen to turn off. Super embarrassing but once we got back inside everything was fine. I love this car, I just wish when it was going to act up it would wait until I was alone!
 

Bama3

New Member
Joined
Sep 19, 2018
Messages
2
Location
Alabama
Country
Country
Tesla Owner
Model 3
#14
I just had this happen 2 days ago for the first time. I'm on update 32.2 so maybe it's an issue related to that version?
I entered the car and my screen came on as it normally does, and car was in park and showed the normal P symbol.
I went to shift gear to D and nothing happened, it remained in P. I put it in R and still nothing. I had that sinking feeling as I was on a schedule to go somewhere.
I pressed the accelerator in case it was just the screen issue, but the car itself still didn't move.
I rebooted the car by holding both steering wheel nobs. When it came back still nothing, it remained in Park and didn't shift gears.
I then exited the car and walked away far enough to enable autolock/horn beep.

When I came back, I opened door sat in seat and luckily this time all was fine, car shifted, I drove about 50 miles with no issue. So far so good, but that did worry me.
BTW I have Iphone8 and the phone has been connecting
 

Trebonius

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Sep 6, 2018
Messages
69
Location
Seattle, WA
Country
Country
Tesla Owner
Model 3
#16
Every time I've tried to shift to drive and nothing happened, it's because my foot wasn't on the brake pedal. I'm not saying that's necessarily what's happening here, but most people don't mention whether their foot is on the brake pedal, so it's hard to say.
 

kort677

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Sep 17, 2018
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442
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Ponte Vedra Beach FLA
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Country
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Model 3
#17
if in the wrong place please relocate

here's a new glitch
I use my Iphone 6s+ to unlock the car and that usually works fine however upon entering the car using the phone the car demands the keycard in order to start.
I find it unusual that the car recognizes the phone to allow entry to the car but it "flakes" out when it needs to recognize the phone in order to start the car.
Ideas?
 

Jay79

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Aug 18, 2018
Messages
598
Location
Michigan
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Country
Tesla Owner
Model 3
#18
Did the Tesla App say Phone Key Connected when you where in the car? Perhaps after you entered you temperately lost Bluetooth?

That is a confusing scenario and a first I'm hearing of it, I generally keep my Key Card in my wallet as a back up. I will make sure I have this on me at all times now just in case, so far I've had no problems using my phone as a key.
 

JasonF

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Joined
Oct 26, 2018
Messages
1,437
Location
Orlando FL
Country
Country
Tesla Owner
Model 3
#20
if in the wrong place please relocate
here's a new glitch
I use my Iphone 6s+ to unlock the car and that usually works fine however upon entering the car using the phone the car demands the keycard in order to start.
I find it unusual that the car recognizes the phone to allow entry to the car but it "flakes" out when it needs to recognize the phone in order to start the car.
Ideas?
I've had good results with turning the phone off completely, using the keycard to start the car, then turning on the phone, and re-pairing the phone-as-a-key. It's not permanent, but it works for quite a while.

iOS 12.x seems to have fewer problems like this than previous versions.