Phone Account Requires Re-Login

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  • It's OK to discuss software issues here but please report bugs to Tesla directly at servicehelpna@teslamotors.com if you want things fixed.

Bokonon

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#61
Data point: two phones on our account, and I was prompted to re-enter credentials a couple of days ago.

Possibly related, possibly not: one thing I've noticed when providing TeslaFi with a manually-generated Auth token is that the refresh token doesn't always work (ie when my token expires I sometimes have to manually generate a new one). This could be an issue with TeslaFi's handling of the refresh token, or it could be an issue with Tesla's implementation of refresh tokens. Or it could be gremlins, accountable to no one and inexplicable to everyone.
 

Vendacious

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#65
I have two phones on my account, both Android. I have to re-authenticate both pretty regularly, maybe once every 6-8 weeks.
 

IPv6Freely

Go Leafs Go
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#66
It happens occasionally, maybe every couple months. I always assumed it was after an app update. Never really paid attention to it. I started using FaceID for the Tesla app about a month ago and haven't been asked to login since. No idea whether thats correlation or causation. For any other app I use a password manager and have iOS set up to use it so I never have to type passwords. Mine are always complex passwords as well.

It's not really a problem. The only issue is that if I'm not logged in (and I don't really have a way of knowing that I'm not without trying it), I don't get notifications of software updates available and such.