Payment/Delivery/Trade questions

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rickster

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#1
I had my first (and so far only) IDA contact a few days ago on 9/4, with delivery scheduled for next Monday 9/10 in Fremont. My original plan was to just pay cash, no trade — my current daily driver would become my wife’s, hers would go to a family member. But said family member changed their mind, and on the advice of in-store and 888-51-TESLA staff I left it till my first contact with IDA to see about switching to trade. Delivery advisor was happy to start trade process, but...

I haven’t heard anything back from IDA and by now my delivery is fast approaching (well, counting in business days).My Tesla account now shows I can make final payment, but the amount due doesn’t reflect a trade-in.

Maybe some stories from fellow travelers would provide clarity?

1. Can you wait till you’re at the delivery center to set up payment via ACH, or is that too late? (Can’t bring a cashier’s check for my total minus unknown trade-in credit.) Or can you prepay through Tesla account, and if the trade comes through in time get the trade-in credit refunded?

2. If you’re not prepaying, presumably you sign MVPA at the delivery center?

3. Not quite related: In California, is applying for plates & HOV stickers automatically part of the purchase paperwork, and they just come in the mail later? Or do you need to work directly with DMV yourself?
 

FRC

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#2
Can't address your specific questions due to inexperience. But based on my personal experience and that of other posters, bypass the Tesla trade-in and go to Carmax. Generally you'll get a better price and avoid the Tesla trade-in hassle.
 

back51

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#3
Some states Tesla will prciematch the carmax trade in. So go to carmax and get that offer.

Call your isa about the trade to get that going as it’ll take 1-2 days to start the trade in process.

Yes you can pay ACH on their iPads or your phone at time of delivery.
 

HappyDad

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#4
In California, is applying for plates & HOV stickers automatically part of the purchase paperwork, and they just come in the mail later? Or do you need to work directly with DMV yourself?
Plates part of paperwork, and you need to wait for plates to arrive to apply hov stickers.
 

SoFlaModel3

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#5
Can't address your specific questions due to inexperience. But based on my personal experience and that of other posters, bypass the Tesla trade-in and go to Carmax. Generally you'll get a better price and avoid the Tesla trade-in hassle.
Tesla matches CarMax which makes it more convenient to arrive in one car and leave with the new car. Also, depending on the state (most) also provide a sales tax break on the value of the vehicle you trade in.
 
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Cancelled my 2nd reservation today since it seems that reservations don't matter. Will be looking into deposit interest refund legal issues.
 

rickster

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Thanks for the info, all.

If I knew it’d be this much trouble, I wouldn’t have asked IDA about trade-in and just gone with Carnax or whatever. And I may still do Carmax after all, if it gets to Monday and there’s still no offer.

Kinda a pain to have to get the old car ready for trade and drive it to our delivery not knowing if the trade will happen.
 

rickster

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Decided to just drop by the Fremont delivery center and see who we could talk to about trade limbo. Apparently our MIA delivery advisor never entered anything about intent to trade in our account, maybe never got the trade info/pics, apparently asked us for the wrong pictures in the first place.

But they told us we could bring the old Yaris there this evening, they’d do the trade inspection then, and we’d have an offer tomorrow in time for Monday morning delivery.

By now we’ve made that second visit, and my account shows a trade (but not its valuation). Hopefully all will go smoother from here.
 
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My delivery specialist says they can match Carmax which my appraisal from Carmax was higher than my dealership (I own a Mercedes) and Tesla’s trade in by 2K more so I sent my advisor a photo of my appraisal so hoping they accept it!
 

choney22

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#10
What photos and documents does Tesla ask you to upload in evaluating a trade? I'd like to get those documents scanned and photos all taken and in a folder on my computer ready to upload when I get that request. Hoping someone who has gone through it can share or even screenshot the Tesla e-mail telling you what to upload regarding a trade in.
 

SoFlaModel3

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What photos and documents does Tesla ask you to upload in evaluating a trade? I'd like to get those documents scanned and photos all taken and in a folder on my computer ready to upload when I get that request. Hoping someone who has gone through it can share or even screenshot the Tesla e-mail telling you what to upload regarding a trade in.
No need to worry, you’ll do it with your smartphone in real-time.
 

kendthomp

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#12
I have a question... My delivery is scheduled for the 28th with the cash option checked. The ACH is supposed to occur the day before. My eMail from Tesla told me to bring a checkbook because they didn't accept credit cards. What additional charges would there be if the full amount is paid the day before?
 
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SoFlaModel3

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I have a question... My delivery is scheduled for the 28th with the cash option checked. The ACH is supposed to occur the day before. My eMail from Tesla told me to bring a checkbook because they didn't accept credit cards. What additional charges would there be if the amount on the full amount is paid the day before?
Misc. fees, etc. (for instance trade in pay off change). In my case, my delivery was delayed a few days and I owed $6.xx which had to be paid via personal check.
 

rickster

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No trade offer by email today, no change in the partial trade info in my Tesla account. I guess tomorrow morning we drive the trade to the delivery center and hope for the best.
 
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#17
Cancelled my 2nd reservation today since it seems that reservations don't matter. Will be looking into deposit interest refund legal issues.
Did I miss an update somewhere? Do reservations no longer have priority over folks who without reservations that order today?
 

SoFlaModel3

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#18
Did I miss an update somewhere? Do reservations no longer have priority over folks who without reservations that order today?
I don’t think having a reservation matters anymore in the US and CANADA until we get to the standard range car where I’m sure they’ll give first dibs to those that have been waiting.
 

rickster

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Epilogue: Took delivery this morning. Well, actually afternoon... things ran slow enough at the delivery center that our 10:30 appointment stretched on a couple of hours. Car was all ready to go even with us arriving 30m early (not the best cleaning job from the detail team, but we can manage a car wash ourselves). And they had no trouble finishing the trade business, despite it not being reflected in our account till we were there and working with them. Just took forever to actually get our delivery agent available.

But all is well now, and we’re enjoying the shiny new addition to our family!

(Also, the Tesla account still shows we haven’t taken delivery, and it’s unchecked the appointment step that was there before. But the app and the phone key and all work just fine... i’ll give it some time to sort itself out before I worry.)
 

Dinozero

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Just a heads up. My IDA contacted me today and asked me if I cared/would cancel my trade in and take it to carmax. I've been waiting almost 2 weeks for a trade quote.

He said their entire system is just overloaded and behind and there is some sort of hold up or glitch is the reason I do not have a response yet. He suggested carmax.

I was planning on selling my 3rd party anyways because it's more of a beater car and I think I can get more via craigslist than trade in.

He said I would get my purchase contract faster if I just had that removed.

I told him that was fine.