Payment before inspection? What?

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3PHASE

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#1
I was a little disturbed to find out there may be some service centers (or wherever you pick up the car) require the owner to sign all the paperwork and hand over the check(s) before letting them inspect the cars. Is this something new? It doesn't appear to be consistent among locations.
 

garsh

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#2
I know that's true in states like TX where you can't actually purchase the car. Do you have more information about where this is happening?
 

sakaike

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#4
As I noted in the delivery status thread, at the Costa Mesa delivery center, the first thing they do is have you deal with all the paperwork: sign over title and sign DMV docs for a trade-in, take your cashier's check(s) if you still have money due, and sign their own paperwork for the new car. Takes about a minute. After that, they give you a very short tutorial on the car, but even then, they don't really give you much of a chance to personally inspect the car due to the high number they are pushing through the facility. They ask you to drive the car away and inspect it in a location of your choice. When I picked up my car and drove away, I saw several other recent deliveries parked in parking lots nearby where the new owners were checking out their new cars on their own. I just chose to drive away and get used to the new driving experience.
 

3PHASE

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#5
I'm sorry, but this is what I would call "crazy town." This will be the second largest investment I've made in my life, outside of my house. I would rather take a day off and go on the slowest day to spend more time with the car, especially living about 30 miles away.
 

BigBri

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#6
Just ask for delivery at a slower centre if your near the Del Ray one. I was part of the blast of Canadian deliveries that were at the International Centre and I was given time to look before signing anything and given more time after.
 

Love

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#7
After doing most of the paperwork, we were then able to walk around the car and get inside and really look it over. Everything we noted was documented then and there... with the option to accept the car as is and have them fix it at a later date, or refuse to accept delivery. I opted for option 1 as we rented a car to go to the delivery center (2+ hours away) and had no way back. After getting the car home, I noted some more issues and added them to "the list" without issue.
Even since all of this, I've noted a few minor things here and there and had the Tesla Ranger out to my house to fix them.
Overall, yes... it might seem crazy and it does require a bit of faith on the part of the purchaser, however I have yet to see, at least from my own experience, where Tesla hasn't gone above and beyond to make things right.

I'll also add that with my wife's Model S, she's owned it since September and we've had zero issues/visits from rangers for that vehicle. So it's very clear to me that they'll get MUCH better as time goes on and they get the manufacturing process perfected with continuous process improvement.

EDIT: All of this rambling just to say... don't let them make you feel rushed. You take your time and do what you need/want to do.
 

sakaike

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#8
Just to add, and I have no idea whether this is typical of other delivery centers, but in my congratulations email from the Delivery Specialist that I received the day before my appointment, there was this:

WHAT TO EXPECT FOR YOUR PICK UP APPOINTMENT:
Sign & Drive Pickup Appointment

  1. Check in
  2. Paperwork Signing
  3. 5 Minute Vehicle Handoff, in which we will show you the essentials to enjoy your drive home:
Your Tesla is extremely intuitive and the best way to learn about it is by experiencing it for yourself.

They clearly were setting an expectation of a very quick pickup. The 5 Minute bolding of text was them, not me.

I should add that I have done a general walk around both inside and outside the car and have not yet found anything that I would have discovered at the Delivery Center. I "might" have a hissing noise coming from somewhere near the driver's side A-pillar that occurs at speeds above 50 MPH or so, but can't yet tell if it is coming from one of the speakers, wind noise, or something else. And as an April 1 reservationist, it was a nice surprise to have gotten the red M3 in the console.
 

Ed Woodrick

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#9
I suspect that the delivery center will do whatever you want.
I believe that they do it this way, so that when you see the car, you don't have to leave it.