Out of Service Supercharger

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#1
Does anyone know how quickly the navigation system is updated when a supercharger location is put out of service? I'm not talking about a single charging position not working, but the entire location. I'll be taking a long trip this fall and don't want to be surprised by a non-operational site.
 

Lovesword

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#2
My only experience with something similar was driving across the country with a friend in his Model S, we arrived at the Albert Lea, MN. Supercharger and couldn’t get any of those to work (4 stalls). There wasn’t anything telling us the station was “down” in the car. That would definitely be nice if it updated as close to “live” as possible.

A few things about this I must stress as it was quite a unique situation:
- it was during the coldest days of winter last year. Tesla roadside postulated that the charging port on the car might have been “too cold” though I don’t buy that as we found a close by 120 plugin belonging to AmericInn (the staff directed us to it and had us plugin there) and it worked instantly.
- this car is vin 750...so pretty much one of the first Model S’s made. I wouldn’t be surprised if that had at least something to do with this.
- we went out again after some time on the 120 outlet and tried the Supercharger again. It worked! (Not the first stall we tried, but eventually one worked) So... what caused it? Never found out.

Anyway, way too much info that doesn’t answer your question much. I do recommend one thing, don’t get to the next Supercharger with single digit strength of charge left if possible. My friend was a fan of “that should be enough, let’s go!” and it kinda bit us in the butt! By the time we searched locally around Albert Lea for a backup plan, the nearest level 2 was at a casino about 20-30 miles away (if I recall correctly) and we only had 13 miles or so of range left!
Honestly though, in these worst of conditions, not helping ourselves, not doing anything beyond scheduling supercharger stops, we managed to go all the way from Seattle to Davenport Iowa with just the one hiccup. I actually wrote about it here if you’re feeling like jumping down a rabbit hole a bit!
 
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Dr. J

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#3
Tesla roadside postulated that the charging port on the car might have been “too cold” though I don’t buy that as we found a close by 120 plugin belonging to AmericInn (the staff directed us to it and had us plugin there) and it worked instantly.
Just speculating here, but it sounds kind of like the battery (not the charging port) was too cold to take a fast DC charge, which could explain why it DC charged after the slow AC charge. I remember a Bjorn Nyland video where he goes racing around before supercharging to get his car to accept a supercharge in very, very cold weather.

Back to the OP, the Fort Worth 72 kW supercharger had been offline for months after a transformer fire--it just went live again this week. I believe the whole time it was down, it showed active on the Tesla map, though I don't recall whether the in-car display showed it active or inactive. Before road-tripping, it might be wise to check supercharge.info/map, since that fellow keeps the status of Tesla superchargers well up to date.
 

Ed Woodrick

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#5
Superchargers as a whole don't tend to go down, one or two pedestals maybe.

Not something to worry about. Read the articles on the two cannonball runs this last month. Should maybe make your long trip short
 

Bigriver

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#7
Does anyone know how quickly the navigation system is updated when a supercharger location is put out of service? I'm not talking about a single charging position not working, but the entire location. I'll be taking a long trip this fall and don't want to be surprised by a non-operational site.
I agree with others, that a supercharger location being out of service is extremely rare. I’ve only seen it once, and it was shown in the car’s navigation, but I don’t know with how much warning, nor do I know how long it was down.
 

FRC

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#8
I believe that in the extremely rare case that a supercharger is out of service in it's entirety when you arrive, and there is no other possible charging solution within range, I would contact Tesla and expect a free tow to the next supercharger. Hassle? yes. Delay? yes. Solution? yes. Trying to solve every corner possibility in advance is, for me, a waste of energy. I will admit, however, that I wear a belt with no suspenders!
 
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#10
Thanks for all the great input. Glad to hear that a total out of service supercharger is rare. For my cross country trip there are options at virtually all the supercharger stops I expect to make, so I'm sure I'll be fine. This will be my first extended (10-12 days) trip in my Model 3, so I'm trying to think of as many variables as possible. (Plus I admit to being a bit annal retentive!) Again, thanks to everyone!
 

littlD

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#11
Currently, the Beale Street Urban Supercharger in St. Charles, MO is completely down, it doesn't even show number of stalls information.

I've called it in to Tesla, no change on marking it out of service on the navigation so far.

If you're planning to stop there, use the St. Charles MO Supercharger off of Zumbehl road instead.

I'll update this once it's back up.
 
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#13
Here's another resource for keeping up with supercharger locations: supercharge.info (NOTE: No "r" at the end of supercharge.)

This website is tracking activity at all superchargers worldwide. It seems to be based entirely on Tesla owners notifying the website when a permit is pulled on a new site, along with updates to sites under construction. Much of this info comes from posts to the Tesla Motors Club forum. I've seem some entries for closed stations. Hope this helps everyone.
 

littlD

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#14
Update: Beale Street Urban Superchargers are online, yet circuit 4 is still down. I checked one of each of the circuit pairs. The nav still shows 4 stalls down, but 8 are working at 69kW.