North Carolina Model 3s

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SalisburySam

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Down here in l'ii ole Salisbury, we get to decide where to have our orders delivered: Charlotte or Raleigh. I'm much closer to Charlotte but I-85 construction makes that a miserable trip in both directions. Nonetheless I chose Charlotte (slow learner). My delivery experience was superb. The agent greeted me by name as my wife and I walked in the door, then suggested we leave to grab lunch for 30 minutes or so nearby as he had our car on the charger getting to 90%. While anxious to see our new vehicle we really were not in a hurry and we were hungry so we left and came back.

He then escorted us to the delivery area and gave us an overview of the exterior during which we looked at the items in the delivery checklist on this forum and all was absolutely perfect. My wife got into the driver seat, me in the back, and the agent went over setting up all the driver options for both of us, installed the Apple charging cable, paired her and my iPhones, coded our two entry cards, answered (patiently, courteously, and knowledgeably) several more questions for us, showed us the level of firmware installed (24.8), confirmed that the mobile connector was intact with all adapters, mentioned the tire pressure of 45psi, reiterated the 275-mile state of charge, took pictures of us with the car, had us sign for delivery, attached the plate we were transferring from another vehicle (Nissan LEAF), and congratulated us on our new Model 3.

In one of the other of the 3 delivery bays, another lucky couple was getting the same treatment by another delivery agent for their sparkling P100D. Our agent said they were delivering 11 Model 3's that day plus some S's and an X or two.

Lastly, our delivery agent called two days later to see if all was well, asked if there were any issues, and again wished us well with our Model 3.

By my standards, this was a great delivery process.
 

rjhoskins

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Down here in l'ii ole Salisbury, we get to decide where to have our orders delivered: Charlotte or Raleigh. I'm much closer to Charlotte but I-85 construction makes that a miserable trip in both directions. Nonetheless I chose Charlotte (slow learner). My delivery experience was superb. The agent greeted me by name as my wife and I walked in the door, then suggested we leave to grab lunch for 30 minutes or so nearby as he had our car on the charger getting to 90%. While anxious to see our new vehicle we really were not in a hurry and we were hungry so we left and came back.

He then escorted us to the delivery area and gave us an overview of the exterior during which we looked at the items in the delivery checklist on this forum and all was absolutely perfect. My wife got into the driver seat, me in the back, and the agent went over setting up all the driver options for both of us, installed the Apple charging cable, paired her and my iPhones, coded our two entry cards, answered (patiently, courteously, and knowledgeably) several more questions for us, showed us the level of firmware installed (24.8), confirmed that the mobile connector was intact with all adapters, mentioned the tire pressure of 45psi, reiterated the 275-mile state of charge, took pictures of us with the car, had us sign for delivery, attached the plate we were transferring from another vehicle (Nissan LEAF), and congratulated us on our new Model 3.

In one of the other of the 3 delivery bays, another lucky couple was getting the same treatment by another delivery agent for their sparkling P100D. Our agent said they were delivering 11 Model 3's that day plus some S's and an X or two.

Lastly, our delivery agent called two days later to see if all was well, asked if there were any issues, and again wished us well with our Model 3.

By my standards, this was a great delivery process.
Great delivery! I'm literally half way between Raleigh and Charlotte, but chose Raleigh for my delivery just to avoid the I-85 and I-77 traffic. Hope my delivery in Raleigh is as good as yours.
 

2pix

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Rocky Mount, NC
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As for charging--what kind of feedback are you looking for?
.

Picked my car up from ATD detailing today! and got the delivery experience I wanted, my Model 3 was stunning. Even though they backed out of doing the rear window the car looks great with just 50% on side windows and I don’t even notice the little bit back there isn’t tinted. Getting the center console piano black wrapped is a must, omg the black brushed aluminum by 3M is perfect in this car and doesn’t attract finger prints.

Someone suggested the Plug share app now I can see all the non Tesla super chargers, pretty cool most libraries have chargers, lots of restaurants with plug-in they will let you use. Lots of chargers in eastern NC just not many super chargers. Did my first super charging session today, got to meet a Model S family traveling from the north.

So it seems people just have to get through delivery and then the real Tesla owning experience begins.
 

2pix

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Rocky Mount, NC
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Great delivery! I'm literally half way between Raleigh and Charlotte, but chose Raleigh for my delivery just to avoid the I-85 and I-77 traffic. Hope my delivery in Raleigh is as good as yours.
I would get that changed to Charlotte yours is an even more expensive M3, you deserve a good delivery. Performance 3 should be awesome. The guy who came to fix the cut at the edge of my hood said Raleigh management told them to just pull the cars off the truck and not clean the cars up for delivery to customers. While Charlotte details the cars and has them looking amazing in the delivery bay. Your choice the carelessness of Raleigh or the experience SalisburySam had in Charlotte.
 

pjfw8

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Hendersonville NC
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I would get that changed to Charlotte yours is an even more expensive M3, you deserve a good delivery. Performance 3 should be awesome. The guy who came to fix the cut at the edge of my hood said Raleigh management told them to just pull the cars off the truck and not clean the cars up for delivery to customers. While Charlotte details the cars and has them looking amazing in the delivery bay. Your choice the carelessness of Raleigh or the experience SalisburySam had in Charlotte.
I agree completely. My experience in Charlotte was first rate.
 

NOGA$4ME

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Durham, NC
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Someone suggested the Plug share app now I can see all the non Tesla super chargers, pretty cool most libraries have chargers, lots of restaurants with plug-in they will let you use. Lots of chargers in eastern NC just not many super chargers.
Yes, there certainly are a lot of public chargers in the area. But I feel a need to issue a bit of a PSA here:
  1. Charging stations spots are not parking spots. They are EV refueling spots and should only be used when actively charging. That means do not park there and not plug in, and when you car is done charging, please move it.
  2. Do not use a public charger just because it's there. Make sure you actually need the charge. I think most Teslas in their home area, where the owner has home charging, should never need to use a public charger. Now if you don't have charging at home, or are on a trip without access to charging where you are staying, then certainly public charging is fair game. But don't tie up a charger when you really don't need the charge.
This is coming from the perspective of a former owner of a LEAF with a degraded battery that pretty much required public charging if I went from say from my house in North Raleigh to downtown Durham. It's bad enough to have to park blocks away from your destination, but when the charging stations are taken and you have to go even farther away, it's even worse. I do realize that there are legitimate reasons why a Tesla owner would use public charging, and by all means you should. I used a public J1772 myself at Biltmore this past weekend because I had no charging at my hotel and wanted to top off enough to be able to bypass Hickory and make it to Greensboro on the return trip if possible. But a Tesla can take up a J1772 for 12 hours, depriving a local EV driver who may need the charger from access for an extended period of time.

I once went to a Durham Bulls game looking to get a charge and saw a Model X parked in a charging station spot in the ATC south deck NOT EVEN PLUGGED IN. This is so uncool. In Raleigh this would be a fine.
 

rjhoskins

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Sophia, NC
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I would get that changed to Charlotte yours is an even more expensive M3, you deserve a good delivery. Performance 3 should be awesome. The guy who came to fix the cut at the edge of my hood said Raleigh management told them to just pull the cars off the truck and not clean the cars up for delivery to customers. While Charlotte details the cars and has them looking amazing in the delivery bay. Your choice the carelessness of Raleigh or the experience SalisburySam had in Charlotte.
I would love to hear from some on here about their experience with delivery at the Raleigh location. I am a little hesitant to change my delivery location right now as I really don't want to screw up my delivery date--but, if I need to I will. Anybody had a good experience in Raleigh??
 
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We had a good delivery experience at Raleigh. We picked up our M3 (Teslarac) on 7/14. The staff is always very friendly and eager to assist. My complaint to Tesla is that Raleigh is handling 2 locations (basically all of NC) and it is totally overwhelming them. I guess it is really NC's fault for not allowing the Charlotte office to to complete the sale. Our DS said they are only allowed 20 minutes to complete the paperwork and provide an overview of the car. Since we have a MS and I had found a copy of the M3 owners manual online, I didn't have any questions. I also stopped by the previous week and found it parked on the street, so I had already looked over the exterior. We sold our ICE to Carvana because the offer was better than CarMax so we had much less paperwork to complete. Selling to Tesla is your last option because they just put it out for auction and Tesla is only handling the transfer paperwork.
We spent the majority of our allotted time going over our checklist. We went over our 20 minutes and our DS was very polite, but we knew he was being rushed by the next appointment. The only thing we found was a minor scratch that TVP Auto easily buffed out before applying the SunTek Ultra full wrap the following Tuesday. Our delivery specialist offered to have it handled but it really was very minor. The interior was clean. The exterior was washed but there were some places that had soap spots, and the tires had chalk marks left over from the manufacturing line. Again, nothing major and we are quite happy with our M3 and Raleigh DS Team.

My recommendation is that if your car is already in Charlotte, I would pick it up there. Not because Raleigh isn't doing a good job, but because they have to ship your car to Raleigh which could cause delivery delays and increases the chance of shipping damage. Worse for Raleigh, it cause much more work when they are already swamped.
Regardless where you pick it up, be prepared to stop at a Supercharger if you have a "long" drive home. They were bringing in the next M3 about half way through our process to get ready and charge as much as they could. Neither location has enough outlets to charge the number of cars they are currently delivering, or the staff to go to the local Supercharger. They also said they don't want to put the extra miles on your car. Teslarac had about 150 mile range. But I know Raleigh is busier now, and their electrician shorted out at least 1 outlet last Wednesday when they were trying to wire more outlets.

All of the extra details were from me stopping last week on my way home to check on my tags. I have a business trip and my temp tags will expire while I'm out of state and needed to make sure everything is on track. They managed to answer my questions as they were delivering 2 M3's. Once again, they were helpful and are going to overnight my tags when they receive them.

If you are interested in PPF or Ceramic coating, I highly recommend TPV Auto next door to Raleigh Tesla. TPV is also giving Tesla owners a discount due to the referrals.
 

NOGA$4ME

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I wouldn't say my delivery experience in Raleigh was "bad"...I just felt it lacked the hoopla that others have experienced and felt kind of rushed. But c'est la vie, that's what has to happen if they are to deliver tons of Model 3's and is probably going to be the status quo for the foreseeable future. In the end it didn't really matter to me as I was pretty eager to get some time with my Model 3 anyway.

So I certainly wouldn't change your delivery location if you've already been given an estimated schedule. Your car is destined for Raleigh and to change it at this point would probably throw you to the back of the line with a new vehicle (if it's even possible at all). Be aware that the address they gave me to pick up my car is for the Tesla SERVICE center, which is on the right just after you turn onto Westgate Park Dr, but they actually do deliveries at the SALES center which is farther up the road on the left.
 

SalisburySam

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. We went over our 20 minutes and our DS was very polite, but we knew he was being rushed by the next appointment. The only thing we found was a minor scratch that TVP Auto easily buffed out before applying the SunTek Ultra full wrap the following Tuesday. Our delivery specialist offered to have it handled but it really was very minor. The interior was clean. The exterior was washed but there were some places that had soap spots, and the tires had chalk marks left over from the manufacturing line. Again, nothing major and we are quite happy with our M3 and Raleigh DS Team.

Regardless where you pick it up, be prepared to stop at a Supercharger if you have a "long" drive home. They were bringing in the next M3 about half way through our process to get ready and charge as much as they could. Neither location has enough outlets to charge the number of cars they are currently delivering, or the staff to go to the local Supercharger. They also said they don't want to put the extra miles on your car. Teslarac had about 150 mile range. But I know Raleigh is busier now, and their electrician shorted out at least 1 outlet last Wednesday when they were trying to wire more outlets.
I can’t speak for Raleigh, but three points here for Charlotte. First, my car was as detailed as possible at delivery; there was not a speck of dust or dirt (or fingerprints) anywhere inside or out...just immaculate. Secondly, my car was “topped off” to 90% charge. Each delivery bay has a charging cable and there are others on property. This was done without any request from me, and the same was true for the owners of the P100D next to mine. Thirdly, at no time did we feel at all rushed, despite lots of deliveries that day.

FYI, at deliver I had 15 miles on the “odometer.”
 
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I can’t speak for Raleigh, but three points here for Charlotte. First, my car was as detailed as possible at delivery; there was not a speck of dust or dirt (or fingerprints) anywhere inside or out...just immaculate. Secondly, my car was “topped off” to 90% charge. Each delivery bay has a charging cable and there are others on property. This was done without any request from me, and the same was true for the owners of the P100D next to mine. Thirdly, at no time did we feel at all rushed, despite lots of deliveries that day.

FYI, at deliver I had 15 miles on the “odometer.”
Yep, if you were lucky to get your M3 (probably any model) prior to the "July dump", you would have had a better experience. The delivery experience between our MS in Feb 2017 was much different than our M3 in July 2018 and the same people were still working at the Raleigh SC. Now that the mad rush is on to deliver and show a profit, I'm seeing on this and other forums that a large population feels rushed to sign the paperwork and make room for the next person. Elon recently said that he thinks delivery process takes too long, and wants to streamline the process with faster paperwork and get the buyer back on the road so they can enjoy their Tesla. He wants more videos for users to learn how to operate their vehicle to reduce the delivery process.
As for the SoC, I was just stating what the Raleigh DS mentioned to me. Customers at both site have been disappointed that they didn't have a full charge. The SC wasn't happy either, but they are delivering so many vehicles that they don't have the space or time to charge.

My wife and I both agreed that if this was our 1st delivery we would have been really disappointed, but we still love our M3.
 

SalisburySam

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Yep, if you were lucky to get your M3 (probably any model) prior to the "July dump", you would have had a better experience. The delivery experience between our MS in Feb 2017 was much different than our M3 in July 2018 and the same people were still working at the Raleigh SC.
I took delivery in Charlotte on July 19 so definitely part of the July dump. Still got a great experience. I can only imagine what a MS delivery must have been like a year earlier. I did hope for a nice wine and some chocolates, but probably better that I didn't have any.
 
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LOL, sadly no wine and chocolate for us. They were also out of bottled water. Raleigh has always been a nice group to talk to and always seem willing to help. I really think that all Tesla shops are equally good. I don't think Elon tolerates poor performance in any phase of the operation.
I just wish NC and other states would allow Tesla to compete with other dealers. GM's Saturn was also "the price is on the sticker" and there wasn't any push back on them. If they really believe that Tesla is bankrupt and failing, then why not let them spend more money opening dealerships to fail faster
 

2pix

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Used a Tesla charger in New Bern this weekend. It was like the home Tesla charger pumping 48amps into the M3 at a Harris Teeter. I have enough range to go there and back but of course I have to take people on test drives and joyrides so that charger helped not cut it too close coming back. Btw, it’s difficult to drive this car slow to get good Watts/mile. And just sold my Acura TSX today :( so when I put gas in it I realized that would be the last time going to the gas station :D.

My M3 had 29 miles at delivery a bit high I thought but about 90% charge so maybe they did go supercharge it, or my other theory, it went through rework and had to go around the test track a few times. Idk as long as it good to go many miles because I’m all in now, no back-ups.
 

NOGA$4ME

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My M3 had 29 miles at delivery a bit high I thought but about 90% charge so maybe they did go supercharge it, or my other theory, it went through rework and had to go around the test track a few times. Idk as long as it good to go many miles because I’m all in now, no back-ups.
Mine had 26 at delivery in Raleigh. It had not been to a Supercharger. It's about 9 miles round trip to the remote lot they have been using, so that may be why Raleigh cars have a bit more than the 15 or so miles that others have had @ delivery.
 

McHoffa

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I'm just a little jealous of the "amazing delivery experience" some people get. Here's our experience from Charlotte on March 31:

We walked in just before our scheduled time. Someone came out and asked our names. They went back while we waited. They came back and said they were behind because they had to replace one of our calipers that failed final inspection, so they hadn't even inspected, detailed or charged the car (I requested 100% charge to drive back home west of Asheville).

I told them I didn't want it detailed, as I was taking it to my detailer the next day. We waited more. They finally took it to get the NC inspection done. Since they didn't have it charged, they said they would plug it in back at their supercharger by the service bay doors and we cold go over the car there. I had no questions, but wanted them to walk my wife through everything.

Meanwhile, cars were being unloaded in front of us and service personnel were coming and going. I did a walk around inspection and saw a very small paint chip near the headlight. Their guy came out and slowly took care of it with some touch up paint (which btw I wish I could get a small vial of). We were there for about 3 hours total, with no fanfare. I didn't mind at the time, but the more I see these posts about being called out by name, the perfectly clean car glowing under awesome lighting, etc, I will admit I'm jealous :D
 

2pix

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Did anyone who is a 1st day reservation holder get a mini Model 3? I keep seeing people on YouTube taking delivery of their M3 getting that gift. I’d imagine some others on this thread were before the unveiling event reservation holders like I was. I’m not sure why I didn’t find one in my Model 3.
 

pjfw8

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Did anyone who is a 1st day reservation holder get a mini Model 3? I keep seeing people on YouTube taking delivery of their M3 getting that gift. I’d imagine some others on this thread were before the unveiling event reservation holders like I was. I’m not sure why I didn’t find one in my Model 3.
I got one. I was a pre-reveal online order.
 

NOGA$4ME

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Did anyone who is a 1st day reservation holder get a mini Model 3? I keep seeing people on YouTube taking delivery of their M3 getting that gift. I’d imagine some others on this thread were before the unveiling event reservation holders like I was. I’m not sure why I didn’t find one in my Model 3.
I did. I was a line waiter. Took delivery 7/13 in Raleigh. Not sure if they were still just putting them in all cars or only line waiters, but I suspect the former because I honestly don't think they bothered to check to see whether I was line waiter, day 1, or other.
 

2pix

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I did. I was a line waiter. Took delivery 7/13 in Raleigh. Not sure if they were still just putting them in all cars or only line waiters, but I suspect the former because I honestly don't think they bothered to check to see whether I was line waiter, day 1, or other.
Just called Raleigh store, must have ran out the day I took delivery. Said they would mail it to me! The gift was for first day reservation holders to my understanding. We we're probably waiting in the same line. That was the first time I waited in line to preorder anything.