No car in app? Any ideas?

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Drhalo

Active member
Joined
Jul 11, 2018
Messages
127
Location
USA
Country
Country
Tesla Owner
Model 3
#1
So I just picked up my 3! Great car but can't get it to show up in app at all. They were clueless at the delivery center. I've reinstalled my app 3 times etc and nothing. All I have is the gray screen in the app. I can't seem to lock the car when I walk away from it.

Anyone have this issue?
 

MelindaV

☰ > 3
Moderator
Joined
Apr 2, 2016
Messages
10,391
Location
Vancouver, WA
Country
Country
Tesla Owner
Model 3
#2
So I just picked up my 3! Great car but can't get it to show up in app at all. They were clueless at the delivery center. I've reinstalled my app 3 times etc and nothing. All I have is the gray screen in the app. I can't seem to lock the car when I walk away from it.

Anyone have this issue?
does your car show up in your tesla account (online) yet?
some others have said it has taken a day or two for the car to populate if not already there when you pick up the car.
 

Drhalo

Active member
Joined
Jul 11, 2018
Messages
127
Location
USA
Country
Country
Tesla Owner
Model 3
#5
Go under “Safety and Security” and hit the gear in the top right corner. Enable “Mobile Access”.
Already enabled. We tried that at the store. Any idea how to power car down and lock with only the key card?