So we picked up our Stormtrooper at the Tesla service center on Tyco Rd in Tyson's, Virginia. The VIN was assigned 5 weeks after configuration and relatively low at the time, which got me concerned with its built-quality on the fit and finish aspect. The actual delivery happened another 3 weeks later, so the time from invite to delivery for me was slightly over 8 weeks given that I'm on the east coast.
The car is amazing and super fun to drive. It is fast and requires little effort to pass other cars and to merge into lanes on the road. It is also very quiet during our suburb driving. We still need to test the noise level on highway. The suspension does feel a bit harsh. You will feel it when going over speed bumps, while I understand that it also contributes to the sportiness of car in corners. So personally I could live with this harsh suspension in exchange for the firm and sporty ride on the road. The EAP was active after about 20 miles of calibration. We haven't quite figured out how to do a lane change while using autopilot yet, and there are still many things we have questions about.
But now let's talk about the delivery experience.
On the day of delivery, I was super excited to see this car I have been waiting for 2-yrs meanwhile I was anxious about its built-quality because the VIN is in the low 10 thousands. At the service center, we were greeted by a Tesla Customer Experience Specialist rather than our Delivery Specialist who had communicated with us with emails right before the delivery. The Customer Experience Specialist (CES) was super nice and very polite. He led us to the delivery area, and there was our Stormtrooper sitting alone, probably because we are the first one on the day (later there was a new Model S pulled in next to ours). The car was shiny and flawless from a distance. I tried really hard to calm myself from the excitement and to focus on inspecting the vehicle while the CES took us around the car, outside and inside, to showcase the features and functions of the new Model 3. He spent probably 20 min on explaining 'everything' to my wife because she didn't spent any time on YouTube or forums like I did before this day, meanwhile I already started inspecting the car's fit and finish.
At the end of his demonstration, he seems to expect that we could sign the paperwork right away. This is where the whole delivery experience started to go south. Although the CES was really nice and polite, he did not offer us to check around the car at all, and we had to asked him twice for allowing more time to inspect the car before going to the paperwork. We told him that we needed to go through a checklist, the delivery checklist from this forum, that I brought with me. From time to time the CES would repeatedly say 'the car looks new and flawless' and made me feel like he wanted us to go ahead with the signatures.
While he stood around, we quickly inspected the whole car inside and out in 10-15 minutes. We pointed out three fit and finish problems:
1. The tail light on the passenger side was installed improperly such that the section on the trunk was not flush with the section on the fender. It bumped out like 1/4" and was very obvious. I did not have picture for this item, but the CES later asked their service technician to fix it;
2. The hood is flush with the fender only on the passenger side, but sits about 1/8" below the fender on the driver side. As we ran our hands on the joints, we could easily pick out the difference. After consulting with his service technician, the CES refused to fix this issue, citing 'the gap does not affect the function of the hood and it was within Tesla standard';
3. The rubber seal between the windshield and glass roof has one section sticking out the glass. The two piece of glass (the windshield and glass roof) were not perfectly flush with each other too. We pointed this out to the CES, and he took a look at it. Later after consulting with his service technician, he refused to take any action on this issue too, citing the same reason: 'the seal piece does not affect its function and is within Tesla standard'. Due to the tinted glass and small amount of the seal that sticking out, our pictures do not reflect this issue very well, I won't post them here. Honestly we thought we could live with it as long as it doesn't leak;
I also spotted the front driver side door was misaligned and took a picture at the service center, but unfortunately it slipped my mind and did not get brought up when we discussed all the issues with our CES. After taking the car home, I thought of it and took additional pictures on it. I think that Tesla should fix it with no question whatsoever, but let me know if you guys agree would too:
Other fit and finish issues include this one under trunklid. It kinda reflects the overall built-quality of the car, at least for the moment when this one was built.
We did not find any major problems inside. All the trims seem to be in the right location, flush and firm. There were couple spots on the rear seats probably because of the drops from the detailing product they used. I don't really worry about it. Bluetooth works fine when playing music and making phone calls.
Finally the CES also pointed out that the automatic charge port cover needs to be replaced on the a followup service appointment. I did not see any problem with it and I did not get a clear answer from the CES why it needs to be replaced. CES just said that the service center would reach out to us later to schedule an appointment to replace it.
Overall this is an amazing car. The fit and finish may not suggest its price tag, at least for the ones with low VIN numbers, but the included technology and features and its driving experience certainly does. Meanwhile our delivery experience was not satisfying than what I had expected and hoped based on seeing other posts on the forums. I hope that we could get the driver side door resolved when the delivery specialist follows up with on the delivery experience next week.