Model S Dash Area Vibration Noise

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Love

Tesla Quad Cities
TOO Supporting Member
Joined
Sep 12, 2017
Messages
2,146
Location
Iowa
Country
Country
Tesla Owner
Model 3
#1
I’m unfortunately in an annoying place with my wife’s car and could use some feedback/input. I’ve posted this on TMC already because I found an existing thread, but also want to have it here as well.

We have a noise that seems to be coming from the dash area. Seems to be centrally located as I hear it at right when I drive and at left when I’m the passenger. I’ve had the car looked at 2 times now for this, in fact I’m just getting home from my most recent attempt to clear this up for my wife (this is her car).

I suppose I need to start at the beginning.
My wife’s S had the orange colored halo on the original screen. It worked just fine, no rattle/vibration noise but we replaced that one for the halo, not knowing if that could lead to issues later. A ranger was at our house for quite some time (he was a trooper, though it looked like a multi person job to me) and swapped out the whole center screen. Looks to be part 35 on the catalog (dash panel area). That was September of 2018. After that repair, the vibration noise started and we had a loose piece floating back and forth during turns. Not only that but a section of the new screen, in particular the fan icon, were inactive. My wife was using her phone to work the AC/heat. It took us until January 2019 (life in the way) to get up to a service center, which is a 2.5 hour drive for us but I didn’t want mobile tech to have to work on it in my unheated garage in the -30 winter weather we were experiencing. Plus I was iffy on mobile due to the previous time.

Repair day was, to be honest... a hot mess ...we were told to come early (9:30) but they must have been super busy as they didn’t even get our car in service mode until after 3pm. They text me saying it was done around 5:30 and it seemed almost all of them left for the day. We didn’t even get to see our car and they wanted us to sign paperwork saying the repairs were done. They said they replaced the screen again but that they couldn’t find anything loose. They also didn’t plug our car in so we had 30% charge, our long drive ahead and a winter storm blasting the area. (Which I believe they wanted to get home too, explaining the hasty exit...can’t blame them I suppose). The screen was working alright but my wife feels the original worked better...(thanks to the service catalog and my invoice, I found they didn’t replace the whole screen/assembly again, just 1084333 which seems to be the touchscreen portion). Well...and the vibration was still there and the clearly loose ..whatever it was, was not found. Still going back and forth on turns.

We also had our drivers side window frost over completely on the drive up (which does feed into this story, I promise) and they found the small triangle portion to be defective.

Fast forward to now... I drove her car the other week and thought “wow, I haven’t called to get this taken care of...wait, they were supposed to call me!” They forgot to order the small window and therefore never made an appointment with me. So, I again make an appointment and had to drive up last Friday with the car and dropped it off. I road with the service tech and was surprised that at first he acted like he couldn’t hear the noise. I asked him to take some sharper turns, so he went in a parking lot and finally admitted to hearing the loose piece...but wrote the vibration noise off as “acceptable.’ I asked them to please look into it as long as they have to get in there for the loose item anyway. He said he would.

Monday (yesterday) they said it was done so I took some leave today to go get it. The invoice states they located the loose part (“secured loose clip behind dash”) and performed a courtesy inspection (tire treads etc.)... however the service guy made sure to tell me they found the cause of the vibration noise and took care of it. Great!
I got out of there and on the road and thought it was still there, but was only on city streets briefly. The problem with this noise is that on highways you can’t really here it over the road/tire noise. But on city streets, it’s very clear. Small bumps make it rattle and it sounds like it echos itself. Any bumps in the road or rough roads amplify it, almost like something connected to a spring...if that makes sense, the vibration noise is a bit “bouncy.” I’ve lightly pounded on various areas of the dash, steering wheel, ac vents but am having no luck. I believe it to be internal.

I’ve text the same Tesla service center saying that the problem still persists... I’ll see what they say (they’re going to arrange mobile for the window so maybe I can ask that tech to check it out). They’re closed for today though.

I’m kind of at my wits end here. My wife has now said she wishes she’d kept the original orange halo screen...and, worse, that she won’t buy another Tesla. That really sucks to hear that from her, she’s not the type to say things dramatically. Not sure what to do...
 

FRC

Top-Contributor
Joined
Aug 3, 2018
Messages
1,940
Location
Athens, Ga
Country
Country
Tesla Owner
Model 3
#2
I’m unfortunately in an annoying place with my wife’s car and could use some feedback/input. I’ve posted this on TMC already because I found an existing thread, but also want to have it here as well.

We have a noise that seems to be coming from the dash area. Seems to be centrally located as I hear it at right when I drive and at left when I’m the passenger. I’ve had the car looked at 2 times now for this, in fact I’m just getting home from my most recent attempt to clear this up for my wife (this is her car).

I suppose I need to start at the beginning.
My wife’s S had the orange colored halo on the original screen. It worked just fine, no rattle/vibration noise but we replaced that one for the halo, not knowing if that could lead to issues later. A ranger was at our house for quite some time (he was a trooper, though it looked like a multi person job to me) and swapped out the whole center screen. Looks to be part 35 on the catalog (dash panel area). That was September of 2018. After that repair, the vibration noise started and we had a loose piece floating back and forth during turns. Not only that but a section of the new screen, in particular the fan icon, were inactive. My wife was using her phone to work the AC/heat. It took us until January 2019 (life in the way) to get up to a service center, which is a 2.5 hour drive for us but I didn’t want mobile tech to have to work on it in my unheated garage in the -30 winter weather we were experiencing. Plus I was iffy on mobile due to the previous time.

Repair day was, to be honest... a hot mess ...we were told to come early (9:30) but they must have been super busy as they didn’t even get our car in service mode until after 3pm. They text me saying it was done around 5:30 and it seemed almost all of them left for the day. We didn’t even get to see our car and they wanted us to sign paperwork saying the repairs were done. They said they replaced the screen again but that they couldn’t find anything loose. They also didn’t plug our car in so we had 30% charge, our long drive ahead and a winter storm blasting the area. (Which I believe they wanted to get home too, explaining the hasty exit...can’t blame them I suppose). The screen was working alright but my wife feels the original worked better...(thanks to the service catalog and my invoice, I found they didn’t replace the whole screen/assembly again, just 1084333 which seems to be the touchscreen portion). Well...and the vibration was still there and the clearly loose ..whatever it was, was not found. Still going back and forth on turns.

We also had our drivers side window frost over completely on the drive up (which does feed into this story, I promise) and they found the small triangle portion to be defective.

Fast forward to now... I drove her car the other week and thought “wow, I haven’t called to get this taken care of...wait, they were supposed to call me!” They forgot to order the small window and therefore never made an appointment with me. So, I again make an appointment and had to drive up last Friday with the car and dropped it off. I road with the service tech and was surprised that at first he acted like he couldn’t hear the noise. I asked him to take some sharper turns, so he went in a parking lot and finally admitted to hearing the loose piece...but wrote the vibration noise off as “acceptable.’ I asked them to please look into it as long as they have to get in there for the loose item anyway. He said he would.

Monday (yesterday) they said it was done so I took some leave today to go get it. The invoice states they located the loose part (“secured loose clip behind dash”) and performed a courtesy inspection (tire treads etc.)... however the service guy made sure to tell me they found the cause of the vibration noise and took care of it. Great!
I got out of there and on the road and thought it was still there, but was only on city streets briefly. The problem with this noise is that on highways you can’t really here it over the road/tire noise. But on city streets, it’s very clear. Small bumps make it rattle and it sounds like it echos itself. Any bumps in the road or rough roads amplify it, almost like something connected to a spring...if that makes sense, the vibration noise is a bit “bouncy.” I’ve lightly pounded on various areas of the dash, steering wheel, ac vents but am having no luck. I believe it to be internal.

I’ve text the same Tesla service center saying that the problem still persists... I’ll see what they say (they’re going to arrange mobile for the window so maybe I can ask that tech to check it out). They’re closed for today though.

I’m kind of at my wits end here. My wife has now said she wishes she’d kept the original orange halo screen...and, worse, that she won’t buy another Tesla. That really sucks to hear that from her, she’s not the type to say things dramatically. Not sure what to do...
I assume you're going to Bloomington or Westmont? At any rate, after giving the ranger another shot, have you considered trying a different Service Center? I realize none are close, but there are 5 from 2:20 to 3:10 away. Maybe if you went to another one complaining that the first didn't know what the hell they were doing, you might engage someone's pride enough to get to the bottom of it. I hate this frustration for you and for your wife, but I got no other ideas. Best of luck!

Edit: Or take a road trip, I've got a great guy at the Marietta, Ga Tesla shop.
 
Last edited:

JasonF

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Joined
Oct 26, 2018
Messages
1,598
Location
Orlando FL
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Country
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Model 3
#3
First, remove EVERYTHING from all of the storage bins and the glovebox, and re-test. You probably did that already, but it would be silly of me to not mention it and have it missed.

If that doesn't work, you can use a trick that I used to with my previous cars: Make a fist, and just very gently bump the fist along all of the trim around the screen, the A/C vents, the center console, around the sidewalls behind the screen, and near the glove box. Don't punch the screen, no matter how annoying the sound is! Bump the dash/console material not gently, but like you're giving the car a fist-bump. That's very likely to trigger any rattles in there because of the sudden motion.

It also makes it easier to track the source, because if you're close by, and not driving the car, you'll be able to tell if the rattle is somewhere deep or right near the surface, and there's no counter-vibration to cancel it out just when you think you heard it.

Hopefully, you'll find the rattle is somewhere within reach. If not, teach either the Mobile Ranger or the Tesla Service Center how to use that approach. They can punch the console as they're disassembling it to home on in the noise.
 

Love

Tesla Quad Cities
TOO Supporting Member
Joined
Sep 12, 2017
Messages
2,146
Location
Iowa
Country
Country
Tesla Owner
Model 3
#4
Thank you both. I wrote that after 7 hours of work, 5+ hours of driving and one frustrating vibration noise still present, so thanks for understanding the tone. I'll definitely keep trying to get assistance from Tesla,

I've been out lightly beating on random parts and, while I can make just about anything vibrate enough to make noise, I'm not replicating the noise. I think it's internal. I've been reviewing the online catalog in that area to try and see if I can come up with ideas. Not going to give up.

I've broadened my thinking here to include considering a sound proofing service. I think I've heard of such a service for cars for people that like to reduce outside noise and/or improve their audio... perhaps that's an option.
 

shareef777

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TOO Supporting Member
Joined
Mar 9, 2019
Messages
817
Location
Chicago
Country
Country
Tesla Owner
Model 3
#5
I’m unfortunately in an annoying place with my wife’s car and could use some feedback/input. I’ve posted this on TMC already because I found an existing thread, but also want to have it here as well.

We have a noise that seems to be coming from the dash area. Seems to be centrally located as I hear it at right when I drive and at left when I’m the passenger. I’ve had the car looked at 2 times now for this, in fact I’m just getting home from my most recent attempt to clear this up for my wife (this is her car).

I suppose I need to start at the beginning.
My wife’s S had the orange colored halo on the original screen. It worked just fine, no rattle/vibration noise but we replaced that one for the halo, not knowing if that could lead to issues later. A ranger was at our house for quite some time (he was a trooper, though it looked like a multi person job to me) and swapped out the whole center screen. Looks to be part 35 on the catalog (dash panel area). That was September of 2018. After that repair, the vibration noise started and we had a loose piece floating back and forth during turns. Not only that but a section of the new screen, in particular the fan icon, were inactive. My wife was using her phone to work the AC/heat. It took us until January 2019 (life in the way) to get up to a service center, which is a 2.5 hour drive for us but I didn’t want mobile tech to have to work on it in my unheated garage in the -30 winter weather we were experiencing. Plus I was iffy on mobile due to the previous time.

Repair day was, to be honest... a hot mess ...we were told to come early (9:30) but they must have been super busy as they didn’t even get our car in service mode until after 3pm. They text me saying it was done around 5:30 and it seemed almost all of them left for the day. We didn’t even get to see our car and they wanted us to sign paperwork saying the repairs were done. They said they replaced the screen again but that they couldn’t find anything loose. They also didn’t plug our car in so we had 30% charge, our long drive ahead and a winter storm blasting the area. (Which I believe they wanted to get home too, explaining the hasty exit...can’t blame them I suppose). The screen was working alright but my wife feels the original worked better...(thanks to the service catalog and my invoice, I found they didn’t replace the whole screen/assembly again, just 1084333 which seems to be the touchscreen portion). Well...and the vibration was still there and the clearly loose ..whatever it was, was not found. Still going back and forth on turns.

We also had our drivers side window frost over completely on the drive up (which does feed into this story, I promise) and they found the small triangle portion to be defective.

Fast forward to now... I drove her car the other week and thought “wow, I haven’t called to get this taken care of...wait, they were supposed to call me!” They forgot to order the small window and therefore never made an appointment with me. So, I again make an appointment and had to drive up last Friday with the car and dropped it off. I road with the service tech and was surprised that at first he acted like he couldn’t hear the noise. I asked him to take some sharper turns, so he went in a parking lot and finally admitted to hearing the loose piece...but wrote the vibration noise off as “acceptable.’ I asked them to please look into it as long as they have to get in there for the loose item anyway. He said he would.

Monday (yesterday) they said it was done so I took some leave today to go get it. The invoice states they located the loose part (“secured loose clip behind dash”) and performed a courtesy inspection (tire treads etc.)... however the service guy made sure to tell me they found the cause of the vibration noise and took care of it. Great!
I got out of there and on the road and thought it was still there, but was only on city streets briefly. The problem with this noise is that on highways you can’t really here it over the road/tire noise. But on city streets, it’s very clear. Small bumps make it rattle and it sounds like it echos itself. Any bumps in the road or rough roads amplify it, almost like something connected to a spring...if that makes sense, the vibration noise is a bit “bouncy.” I’ve lightly pounded on various areas of the dash, steering wheel, ac vents but am having no luck. I believe it to be internal.

I’ve text the same Tesla service center saying that the problem still persists... I’ll see what they say (they’re going to arrange mobile for the window so maybe I can ask that tech to check it out). They’re closed for today though.

I’m kind of at my wits end here. My wife has now said she wishes she’d kept the original orange halo screen...and, worse, that she won’t buy another Tesla. That really sucks to hear that from her, she’s not the type to say things dramatically. Not sure what to do...
I’m with your wife and stopped recommending Tesla to anyone (even tech savvy people) because of absolutely pitiful service department.
 
Last edited:

JasonF

Top-Contributor
Joined
Oct 26, 2018
Messages
1,598
Location
Orlando FL
Country
Country
Tesla Owner
Model 3
#6
I've been out lightly beating on random parts and, while I can make just about anything vibrate enough to make noise, I'm not replicating the noise. I think it's internal. I've been reviewing the online catalog in that area to try and see if I can come up with ideas. Not going to give up.
That's important. If you know the location and that impacts on the sides or front of the dash don't trigger it, it's probably at the rear of the dash internals. That narrows it down to a wire harness or something in the HVAC system. So now you have somewhere to start: You can talk to Mobile Service, tell them the tests you've done already, and see if they will add some pull ties to the wiring harnesses behind the screen.

They do actually listen to that, in my experience. I had a door speaker vibration that was repaired once, continued, and I diagnosed the cause - the two halves of the door touched just at the top of the door pocket, and they vibrate when the music is strong enough (not loud, but strong). I asked the Mobile Ranger if he had something to fill the void in there to prevent the vibration, and he used foam tape. It's a little different from other companies, where the repair techs would just tell you there is no "approved fix" for that. They're willing to try stuff.

I recommend using Mobile Service, because they aren't on a rushed assembly line like the Service Center techs are.
 

Love

Tesla Quad Cities
TOO Supporting Member
Joined
Sep 12, 2017
Messages
2,146
Location
Iowa
Country
Country
Tesla Owner
Model 3
#7
Mobile service scheduled for Friday the 12th. Thank you @FRC and @JasonF for your posts!
Going to spend more time driving my wife’s car and reviewing the Tesla catalog schematics between now and then.
Happy (and SAFE) 4th of July to you all!