Model 3 display warns "Software update required"

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Joined
Jul 13, 2019
Messages
1
Location
Huntington Beach, CA
Tesla Owner
Model 3
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Country
#1
For several days my Model 3 has continuously displayed this warning "Software update required. Contact Tesla service." My current version is 2019.8.1. Previously I had been getting over-the-air updates successfully. Does this mean that I cannot get an update now?
 

GDN

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Joined
Oct 30, 2017
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Far North Dallas, TX
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Model 3
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#2
Try calling in to see if they can force it over the air. You are definitely stuck in time. That release goes back to March timeframe and there have easily been 10 releases, or maybe a few more that have come since then. Give them a call, they may require you have to stop in or they could send someone out, but they might be able to just push remotely from you phoning in.

Edit - and welcome to the forum.
 

Bokonon

Self-identified Teslaholic
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Apr 12, 2017
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Boston
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#4
Previously I had been getting over-the-air updates successfully. Does this mean that I cannot get an update now?
My guess is you'll be able to download over-the-air updates again after Tesla service manually updates your car to the latest firmware. Firmware downloads sometimes fail (e.g. due to network connection issues), and it's possible that, in your case, the number of failures has exceeded some threshold that triggers the warning you're seeing.
 

SoFlaModel3

@Teslatunity
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Florida
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#5
For several days my Model 3 has continuously displayed this warning "Software update required. Contact Tesla service." My current version is 2019.8.1. Previously I had been getting over-the-air updates successfully. Does this mean that I cannot get an update now?
Do you ever connect your car to WiFi?
 
Joined
May 22, 2017
Messages
8
Location
CT
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#6
For several days my Model 3 has continuously displayed this warning "Software update required. Contact Tesla service." My current version is 2019.8.1. Previously I had been getting over-the-air updates successfully. Does this mean that I cannot get an update now?
1) Check your wifi connection. 2) Do a soft reboot. 3) Try the install again using Tesla app. If you are still having issues, call Tesla or schedule service using the app.