Did any of you see the channel 4 story last night about a gentleman who purchased and then suddenly discovered that 2 upgrades were added to the car at a cost of 9,000+?
I have some questions regarding the story.
For me there are several layers in my app to get to the updates and select them for purchase on my phone. Assuming it was a very scary glitch between the phone and the car which triggered the upgrades I have a questions about how he discovered he had upgraded the car. He stated that he received a phone call from his wife stating that the car suddenly changed lanes without notice. My wife would have freaked and the lane change would not have happened.
For the lane change to have happened someone had to go into navigation to turn the change without notification setting on. The car had to be navigating to a location and she had to have turned on nav on autopilot on. Considering if I understood it correctly the car did not have auto pilot or TACC without the upgrade. Why would you play with the Right hand stalk while driving to engage the system?
A question- when those features were added to the car FSD and power increase wouldn't you receive an update notification?
It seems to me there is more to the story.
If the gentleman in the story happens to read this and if no one turned the settings for navigation on and if your wife did not turn autopilot on PLEASE get your car to Tesla asap there is something wrong in your system and it needs to addressed
I saw that story teased a few days ago but didn't want to speculate until I saw the story. Having watched it this morning, I found it a little underwhelming.
To call it a glitch obscures that it was most likely an unintended and accidental purchase initiated by the customer (phone in pocket, unlocked, with the app open) as opposed to an internal software glitch on the company's side, or with the app. This is something which other owners have already reported when it happened to them. To that end, the gentleman featured in the story used an iPhone - there are features one can enable in that OS to add some safeguards for in-app purchases which would have prevented this. The story made no mention of these, which was unfortunate. At the end of the day, it's clear Tesla's aim was convenience, though they didn't anticipate accidental purchases, which they should have. They should offer some additional layer of confirmation on the app itself, but at least offering a straightforward refund process is a reasonable initial step.
It does seem like WCCO patted themselves on the back a little too hard suggesting it was their inquiry that changed this. Softening Tesla's stance on post purchase upgrade refunds happened nearly a month ago at this point (January 15th) when a few people escalated this issue and the company said it'd be addressed.
At a minimum, it should be a heads up to people to be aware of what they're linking their cards to, to enable device safeguards to prevent unintended purchases when they are, and to not by default allow large authorizations if they don't typically do them (or at least have notifications set). It would have been nice if the story was more accurate about the items noted above.