ISA Kudos Thread

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GTV6

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Joined
Apr 26, 2016
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219
Location
Petersham, ma
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#1
Customer service reps can be the bane of our internet lives. Everyone I've had direct contact with at Tesla corporate has been terrific. In particular, Dana Woods, in Las Vegas, my ISA has been totally responsive, clear and a pleasure to communicate with. He is enjoying the 'greater social mission' part of his job. This must be a challenging time for Tesla customer service folks given the number of deliveries, the landscape changing under their feet on a daily basis, and the training they (don't) receive. Feel free to give a shout-out to good service here. This is NOT a thread for toasting individuals for bad service. I believe that should be done in private, directly to corporate and to supervisors or to Elon, as necessary.
 

sakaike

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Mar 27, 2017
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77
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Huntington Beach, CA
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Tesla Owner
Model 3
#4
I'll give a shout out to Teresa Workman, my ISA based in Las Vegas. She's new to the company, but clearly very enthusiastic, and willing to take the time to address any questions I might have, however random.

She called me yesterday for no reason at all. She just wanted to know how I was doing, and whether I had any questions. I didn't have any at the time because she had already been so responsive to all my previous queries. For example, I let her know that I was having issues uploading photos of my car so Tesla could evaluate for trade-in. She told me to just email them to her and she would take care of it. Then later, I requested my VIN so that I could use it to start shopping for new insurance. She emailed me a proforma copy of my MVPA within minutes. I hope everyone gets this level of service, although I've read threads where this has not been the case.
 

GTV6

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Apr 26, 2016
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219
Location
Petersham, ma
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#7
I picked up my car yesterday in Dedham, MA where Hugh Larkey and Chris were great, even though it was after 6pm after a long, and very hot day. They clearly wanted to get home, but put no pressure and answered any questions we had. Seamless delivery experience!
 

btpier

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May 6, 2018
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66
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MINNEAPOLIS, MN
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Reservation
#9
I was very happy with Gina Masterson in Las Vegas. She completely understood my excitement and was very patient with my questions. She said call her anytime and when I did she picked up or got back to me quickly. Great customer service.
 

raptor

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May 5, 2018
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Driver's Seat
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Model 3
#10
I'll give a shout-out to Cristoforo Holler, a Delivery Specialist in Las Vegas, for his good customer service. Quick call-back, responsive to email, always friendly and patient.
Another thumbs up from me. Cris has gone out of his way to get all the answers I'm looking for, and has always exceed my expectations.
 

jelly

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Jul 2, 2018
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SoCal
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#11
Hmm. My ISA from Vegas emailed me Monday evening at 5pm, informing me that I have been assigned a VIN and that I needed to complete my delivery profile, which I had already completed the week before. I replied immediately that I was ready to go (and paying cash) but did not receive any reply later or the next day. Called and left a message the next day but still no response via email or phone.

Oh well, we shall see if she becomes more responsive, but crickets right now.
 

jsanford

Eloise the 3
Joined
May 23, 2016
Messages
192
Location
Seattle
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Country
Tesla Owner
Model 3
#12
Cheers to Sierra in Fremont, who made it all happen during May Madness in Washington state—first for scheduling my delivery for 3:00pm on 5/31, then moving it up when the Sodo center flew in extra staff and extended their hours. An error on our paperwork was addressed quickly as she went to the correct go-to person in that department.

I sent a thank-you card as well...hope it made it to her.