Customer service reps can be the bane of our internet lives. Everyone I've had direct contact with at Tesla corporate has been terrific. In particular, Dana Woods, in Las Vegas, my ISA has been totally responsive, clear and a pleasure to communicate with. He is enjoying the 'greater social mission' part of his job. This must be a challenging time for Tesla customer service folks given the number of deliveries, the landscape changing under their feet on a daily basis, and the training they (don't) receive. Feel free to give a shout-out to good service here. This is NOT a thread for toasting individuals for bad service. I believe that should be done in private, directly to corporate and to supervisors or to Elon, as necessary.