Did you have the exact same issue as getting the black screen often when you get in the car. What did the service center say the issue was? Did they have to replace the computer module? I'm having the exact same issue.it was not a software bug for me. it was an issue with one of the computer modules.
I continue to have the same issue on 36.2I see the same issue often on my model 3. Sometimes
(sometimes even within a gap of 5 minutes of being parked), the screen takes about 20 seconds to turn on starting the the Tesla logo, but you can still drive before the screen turns on. When this screen delay occurs , once the screen turns on, it takes about a minute and half to two minutes to get the LTE signal. Also, sometimes, when I open the Tesla app, it shows vehicle connection error after 45 seconds, have to refresh and the same error shows again after 45 seconds, and it connects to the car only on the third attempt, which is around 2 minutes from opening the app. It's probably the same issue of the 20 second screen on delay plus the minute and half of the car getting the LTE signal. At the end of last week, for 3 days, this issue didn't occur even once, but the battery was also draining 1% every 4 hours, 6% every 24 hours, which it wasn't doing before. But now, the battery drain issue isn't there anymore, but the screen delay issue is back.
I had the mobile service technician check out this issue while he was here for some other minor issues, and he disconnected the 12v battery and reconnected it and pushed the latest software update to see if it fixes the issue, but it didn't. He said, it's normal for the car to sometimes take upto a minute to boot depending on the state the car is in at that moment. I mentioned to him that it's happening frequently and he said he'll update the case and let me know when he hears back.
Does anyone else have any updates on this from Tesla and if it's been fixed?
Did you have the exact same issue as getting the black screen often when you get in the car. What did the service center say the issue was? Did they have to replace the computer module? I'm having the exact same issue.
Yes, it would flash on when I first open the door and then turn off right away and stay off for a few minutes before coming back on. I had to have it sent to the tech team and start giving them time stamps for each incident so they could look it up in the code. After several incidents they determined it was a bad module causing the car to "go offline," which is also why I was having occasional phone connect issues where I had to touch the door handle then wait a few seconds and touch it again to get it to unlock and why the LTE and radio went out occasionally.
They had to order a new computer module to be sent to the SC and replace it. I also had them replace my headlight at the same time (the eyebrow piece was only half on but I hadn't worried about it and figured I would wait until I was taking it in for something else since it wasnt a huge deal). They were able to do both the headlight and the module for this in one day.
Full disclosure-they had the car for 2 days bc while it was there they tested my reverse autopark that had not been working and found that module was bad too so they had to order that one to be shipped overnight. I didn't mind the extra day bc now I can actually use the autopark feature and the screen stuff is fixed.
My issue is a little different than yours. In my case, the screen doesn't flash initially when the door is opened. It's just black and the T tesla logo shows up after 20 seconds. This happens only a few times during the day, not all the time. Other times, the screen is on instantly when the door is opened.
Yes, this is my problem too. It happens about 50% of the time. They looked at the logs, came out with mobile service and replaced the connectivity module and it didn't help. then they started telling me that 30 seconds is a normal boot up time. I finally got them to understand that it shouldn't be rebooting half of the time I get in the car, it should be waking from sleep. They are now (finally) looking at the logs to see what might be happening when I walk away form the car and it locks. Something is either crashing or shutting down the computer instead of putting it to sleep.
I will keep you posted if they find anything. I find it hard to believe this is software related though.
SUPER HELPFUL! At least now I know that they are working on it!Okay, while I was writing that post I heard this back from Tesla Service:
I’ve been in touch a bit more with engineering and may have a little more of an explanation for you. First off, everything we are seeing with your vehicle is definitely firmware related at this point and does not seem to be a hardware problem. One of the issues you mentioned with being out of the vehicle for a short period of time and it taking a long time to boot – this is a known firmware issue that is still in the works to improve. I was given the explanation that initially the Model 3 was not being put into a ‘deep sleep’ mode at all but clients were experiencing a fairly large drop in their battery overnight, so they changed the parameters to prevent this battery drop. This is what you are experiencing at random, the vehicle is at times going into that ‘deep sleep’ mode. There was an old firmware that had the boot times down to under 1 minute, and then they improved upon that to drop the time down to approximately 25 seconds. The ultimate goal is to have these times down to less than 10 seconds, and that firmware fix is still in the works and the release date is still TBD. The reboot you experienced is also related to the same firmware bugs, and is no cause for concern in relation to hardware failure. As these vehicle are essentially giant computers, there is a ton going on behind the scenes during that boot up sequence and just like a laptop, they can freak out a little at times and require that reboot. Luckily, unlike any other vehicle on the road, your vehicle is able to get these constant updates over-the-air and performance can and will improve over time as we iron out some of these firmware glitches.
Have a great week"
I'll put my name in the ring for the full-computer-off behaviour and it's driving me insane. Just had a long talk with service after about 30 emails where they explain the same, it is normal and expected...every time I park it will go to full deep sleep, even plugged in.Yes, this is my problem too. It happens about 50% of the time. They looked at the logs, came out with mobile service and replaced the connectivity module and it didn't help. then they started telling me that 30 seconds is a normal boot up time. I finally got them to understand that it shouldn't be rebooting half of the time I get in the car, it should be waking from sleep. They are now (finally) looking at the logs to see what might be happening when I walk away form the car and it locks. Something is either crashing or shutting down the computer instead of putting it to sleep.
I have this problem as well (Aug 2018 P3D), however I have found a workaround:
I signed up for TeslaFi which polls the car apis fairly regularly. This seems to prevent the car from entering deep sleep mode. I also tuned the TeslaFi settings to allow the car to sleep at night to minimize drain...
What is "teslaFi"?