Home delivery vs. Service Center

kkainth

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#1
Wondering what people's opinions are on what option I should go for?

My current situation, I live in Syracuse, NY, and the closest service center is Mt. Kisco (4h away). I have been offered home delivery, which seems like a great and super convenient idea. However, my hesitation is that if my car comes damaged or inaccurate off the truck, how do I deal with issues if my service center is 4h away? Furthermore, I was kind of excited to go down to the service center to get the full delivery experience, and a nice 4h drive back home. But now I am hearing that they are primarily/only doing "15 minute sign and drive".
 

MelindaV

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#2

kkainth

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#3
15 minutes is not a bad thing, and has been the plan all along with the Model 3. Who wants to hang out doing paperwork for 2 hours (I think my previous dealer car buying experience was just over 3 hours!)?

read thru some of these threads to get a feel for home delivery vs service center
https://teslaownersonline.com/search/959752/?q=home&o=date&c[title_only]=1&c[node]=2
I totally agree that a 2-3h buying experience is terrible. My last car purchase took 60 minutes of signing papers, and then another 60 min of car instructions and pleasantries. However, I was hoping that someone at Tesla would at least spend the time to show you around the car, make sure that the car is to delivery standard, and at least have a "full tank of electrons" to drive home in.
 

GDN

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#4
I totally agree that a 2-3h buying experience is terrible. My last car purchase took 60 minutes of signing papers, and then another 60 min of car instructions and pleasantries. However, I was hoping that someone at Tesla would at least spend the time to show you around the car, make sure that the car is to delivery standard, and at least have a "full tank of electrons" to drive home in.
If you do go down to pick it up (I would), you might ask them ahead of time to charge to 100% if you truly need it, or plan your first SC stop on the way home. I think most are typically at 50 to 70% when picked up and you don't want to have to sit and wait 3 hours for them to fill you up if you need it to get home.

If you have an easy way to get down there, I'd much rather spend 15 minutes with them, you will be there just in case anything does go majorly wrong, and then take the next few hours enjoying the beast as you get to drive it home.

If you take home delivery, you're going to spend the next 4 hours sitting in it and looking at it anyway, might as well be driving it.
 

Teslar

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#5
I personally am leaning towards SC delivery due to the following reasons
1. I want to be the person putting in the first few miles on the car
2. I don't want to be scheduled a delivery at 4pm and receive the car at 8.30pm (I just don't like waiting)
3. other external pressure at home, like excited kids blocking my senses to detect the quite possible defects in the car.

my SC is only 10 miles from home so I can afford to pick it up unlike few others here who have to driver for > 2 hours.
 

Dale Gardner

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#6
Wondering what people's opinions are on what option I should go for?

My current situation, I live in Syracuse, NY, and the closest service center is Mt. Kisco (4h away). I have been offered home delivery, which seems like a great and super convenient idea. However, my hesitation is that if my car comes damaged or inaccurate off the truck, how do I deal with issues if my service center is 4h away? Furthermore, I was kind of excited to go down to the service center to get the full delivery experience, and a nice 4h drive back home. But now I am hearing that they are primarily/only doing "15 minute sign and drive".
I went with home delivery and it was a very pleasant experience. It took 15 minutes of my time and there were no issues. Instead of basically a whole work day driving to/from the service center, spending time there picking up the car, and possibly waiting time as well.

But it kind of sounds like you are favoring the service center experience, so I say go for it if that's your preference. :)

I personally am leaning towards SC delivery due to the following reasons
1. I want to be the person putting in the first few miles on the car
You're thinking of someone driving the car to you I assume? Outside of the new Tesla Direct delivery for CA residents, I don't think they are driving cars to people, they send them on a truck. Also, eligibility for a home delivery is 160+ miles away from the nearest service center. 10 miles away should mean that home delivery is not even an option.
 

Long Ranger

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#7
You're thinking of someone driving the car to you I assume? Outside of the new Tesla Direct delivery for CA residents, I don't think they are driving cars to people, they send them on a truck. Also, eligibility for a home delivery is 160+ miles away from the nearest service center. 10 miles away should mean that home delivery is not even an option.
I think they are driving cars to people in areas other than CA. I was told in August by my delivery advisor that I could have home delivery and I'm in Seattle, less than 8 miles from the nearest service center. I didn't ask how the car would be delivered, but I'd be surprised if they were going to put it on a truck.
 

N54tt

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#8
I think they are driving cars to people in areas other than CA. I was told in August by my delivery advisor that I could have home delivery and I'm in Seattle, less than 8 miles from the nearest service center. I didn't ask how the car would be delivered, but I'd be surprised if they were going to put it on a truck.
In my situation/ area...for Tesla direct to my house, which is about 8 miles from serivce center, car would be driven to me by a delivery specialist. My other option was to take delivery at a showroom...where the car was still driven from the serivce center to the showroom ~9 miles from the service center.
I originally choose direct delivery. When that delivery got cancelled I found out they changed their process for showroom pick up. Cars are no longer driven...customers go to the showroom to do paperwork and are then shuttled over to the service center to pick up the car. That just changed a week ago. I’d rather not have my car driven So I chose showroom pickup fo this second delivery appointment.

Cliff notes....it seems to vary by location. If you care about your car being driven...I would definitely inquire about it. What Tesla did last week might not be the same this week.
 

N54tt

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#9
Wondering what people's opinions are on what option I should go for?

My current situation, I live in Syracuse, NY, and the closest service center is Mt. Kisco (4h away). I have been offered home delivery, which seems like a great and super convenient idea. However, my hesitation is that if my car comes damaged or inaccurate off the truck, how do I deal with issues if my service center is 4h away? Furthermore, I was kind of excited to go down to the service center to get the full delivery experience, and a nice 4h drive back home. But now I am hearing that they are primarily/only doing "15 minute sign and drive".
You might not get the full delivery experience either way...with they’re current push to just delivery as many cars as they can. But if there’s concern about having issues documented and dealt with on the spot...you will have a better chance of that at the service center. They may still say you will need to come back or fix it on the spot...depending on how busy they are and how quick the fix is. 4hr isn’t a short drive...so you’ll have to decide if the convenience dealing with any potential issues outweighs the convenience of not having to do that drive.
 

forkliter

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#10
Wondering what people's opinions are on what option I should go for?

My current situation, I live in Syracuse, NY, and the closest service center is Mt. Kisco (4h away). I have been offered home delivery, which seems like a great and super convenient idea. However, my hesitation is that if my car comes damaged or inaccurate off the truck, how do I deal with issues if my service center is 4h away? Furthermore, I was kind of excited to go down to the service center to get the full delivery experience, and a nice 4h drive back home. But now I am hearing that they are primarily/only doing "15 minute sign and drive".
Looks like you deferred delivery until the end of October so that could take some pressure off. From what I see on these forums which isn't scientific, folks that take home delivery (which you have to pay in full in advance) sometimes have delays. Which means you may be paying for a car you don't have. And yes, you forfeit any inspection/refusal rights in doing that. Sure, they pledge to repair discovered issues but some paint issues are too large to repair (needing a repaint of the car, it's rare).
 
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#11
I live 25 miles from seattle service center. When i ordered they didnt offer the option to pick up my car in the service center, which I think is better chances of getting it in December.

So which will give me better chances of getting car by 12/31....home delivery or service center pick up?
 

HappyDad

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#12
I had home delivery and didn't like it. But question here is about which is better at making 12/31, I would guess SC instead of home, since more logistical hurdles can come up with home delivery (can't get to central dock for home distribution, delivery driver shortage/sick, accident on the way to customer home, etc.).
 

GateFather

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#13
I live 30 miles from my service center and also wasn’t offered any option while ordering other than home delivery. I’m fine with it. I won’t be signing papers until I fully inspect the car whether it takes more than 15 minutes or not.
 

GateFather

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#15
I had home delivery and didn't like it. But question here is about which is better at making 12/31, I would guess SC instead of home, since more logistical hurdles can come up with home delivery (can't get to central dock for home distribution, delivery driver shortage/sick, accident on the way to customer home, etc.).
Actually i was thinking the opposite. The service centers will be having so many delivery appointments they may be doing home delivery to expedite how many cars they can deliver per day. Purely a guess. I’ll speak to the delivery advisor on Monday and ask if 1) I have the option for SC delivery and 2) if I have better odds of before 12/31 delivery with one or the other. May be a mood point for me though. I got a delivery date of 12/3 yesterday.
 

HappyDad

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#16
Actually i was thinking the opposite. The service centers will be having so many delivery appointments they may be doing home delivery to expedite how many cars they can deliver per day. Purely a guess. I’ll speak to the delivery advisor on Monday and ask if 1) I have the option for SC delivery and 2) if I have better odds of before 12/31 delivery with one or the other. May be a mood point for me though. I got a delivery date of 12/3 yesterday.
Yes, could be a wash either way, and I am almost certain they will sway you to home delivery for the reason they invented the service anyway to offload SC crunch. Congrats to you on getting it on 12/3!
 
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#17
Actually i was thinking the opposite. The service centers will be having so many delivery appointments they may be doing home delivery to expedite how many cars they can deliver per day. Purely a guess. I’ll speak to the delivery advisor on Monday and ask if 1) I have the option for SC delivery and 2) if I have better odds of before 12/31 delivery with one or the other. May be a mood point for me though. I got a delivery date of 12/3 yesterday.

Let me know what you hear back. Whats your order date and your reservation spot (mine are 10/15 and 1088xxxxx 4/3/2016 reservation)