Home delivery ok, but no license tags with car, can't drive

Tim Tesla

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Apr 26, 2018
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Newman Lake, WA
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#1
Has anyone else had this problem? I received my car by truck on Sept. 22nd. Truck driver did a good job of delivery. Got it home and realized that there wasn't a temporary tag on the car. Emailed my delivery specialist and got no response initially. On Monday morning the first business day I called the closest service center and was assured that this would be taken care of. Got an email from the service center that I would receive temp tag by end of day via email and just print it out. Nothing happened that day. Next day got an email from delivery specialist I emailed and said that he would get right on it. I called the service center and could not get the person I talked with earlier and who sent the email that it would happen by the days end. Left a message for that person. It is now Wednesday and there is no response or fix from anyone.
Very frustrating. How can a car be delivered without temp tags to drive it legally? Anyone else had this experience?
Thanks
Tim
 

HappyDad

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Jul 13, 2018
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Bay Area, CA
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#2
Has anyone else had this problem? I received my car by truck on Sept. 22nd. Truck driver did a good job of delivery. Got it home and realized that there wasn't a temporary tag on the car. Emailed my delivery specialist and got no response initially. On Monday morning the first business day I called the closest service center and was assured that this would be taken care of. Got an email from the service center that I would receive temp tag by end of day via email and just print it out. Nothing happened that day. Next day got an email from delivery specialist I emailed and said that he would get right on it. I called the service center and could not get the person I talked with earlier and who sent the email that it would happen by the days end. Left a message for that person. It is now Wednesday and there is no response or fix from anyone.
Very frustrating. How can a car be delivered without temp tags to drive it legally? Anyone else had this experience?
Thanks
Tim
My car was delivered via Tesla Direct to home as well without tag, but I'm in CA and no temp tag needed other than a temp registration on windshield is needed. Did not know WA requires temp tag to drive a new car. Tesla should have known this for WA buyers. Sorry to hear.
 

Tim Tesla

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#3
My car was delivered via Tesla Direct to home as well without tag, but I'm in CA and no temp tag needed other than a temp registration on windshield is needed. Did not know WA requires temp tag to drive a new car. Tesla should have known this for WA buyers. Sorry to hear.
Thanks for the response. When I called the service center in Bellevue, WA they confirmed that I should of had a temp tag.
 

Long Ranger

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#4
My car was delivered via Tesla Direct to home as well without tag, but I'm in CA and no temp tag needed other than a temp registration on windshield is needed. Did not know WA requires temp tag to drive a new car. Tesla should have known this for WA buyers. Sorry to hear.
I don't think WA is much different than CA. It's just a piece of paper that you tape to the window, but yes, Tesla should have supplied it.

If no luck getting it immediately from Tesla, in WA you can also pay $30 for a temporary 3 day trip permit. I'd get one of those from a licensing office and see if you can get Tesla to reimburse. Or maybe the licensing office can provide the correct tag.
 

kort677

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#5
I don't know the laws in your state but generally a temp tag or equivalent should have been provided upon delivery, what they did to you was wrong and needs to be corrected ASAP
 

Tim Tesla

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#6
Thanks for the replies. I am in the process of contacting the DMV to see if I can get a temp trip permit. For some reason it is now hard to get ahold of them.
Also, yes this is not right and this is likely the worst that I have been treated when buying something. I earlier called the DMV and they checked the VIN and said that there was no such VIN in the Washington state system. This tells me that my car is not even registered yet in the state.
 

Nikola

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#7
Same thing happened to me: car arrived without registration, title, or plate. I also tried to get a 30-day plate from the state and was told the VIN was not yet in their system. An email to my Delivery Specialist resulted in a temporary tag being emailed to me later the same day (PDF).
 
Joined
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#8
They promised me they will home deliver today between 2 to 4 pm, but never showed up. Call the delivery center and they have no clue where the car at.
 

Tim Tesla

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Apr 26, 2018
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Newman Lake, WA
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#9
Just wanted to let all know that I now have all resolved. The service manager in Bellevue worked hard to get things resolved. I now have a temporary tag that is in the rear window of the car. Not the best journey but a very good result in the end.
Thanks