Got notification for a new update but it seems to have disappeared

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#1
I got my new Tesla last Friday and when it was delivered it had 24.8. On Monday I went to the airport and while on the way got a notification on my phone via the Tesla app that a new software update was available which was exciting. Fast forward to yesterday and when I finally got a chance to get in the car to try and install the update I see no update available. Did anyone else have this happen? Any idea why it seems to have disappeared?
 

SoFlaModel3

@Teslatunity
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#3
If it was 26.1, it seems like they’ve pulled that update and aren’t pushing it anymore.
I think this is exactly what happened with 26.1 stalling and getting pulled. 26.3 just dropped today though!
 

NEO

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#4
When I got the notification for 26.1 I needed to leave for an appointment so I schedule the update to install at 11pm. I got home at 4 and we had nothing else planned so I decided to try to install it. I found the install interface by clicking a little clock in the upper right by the time.
 

Brentt

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#5
I got my new Tesla last Friday and when it was delivered it had 24.8. On Monday I went to the airport and while on the way got a notification on my phone via the Tesla app that a new software update was available which was exciting. Fast forward to yesterday and when I finally got a chance to get in the car to try and install the update I see no update available. Did anyone else have this happen? Any idea why it seems to have disappeared?
Yep, had the same thing happen to us monday. We got the notification but X’d out of it to drive, When we got home it was nowhere to be found.
 
Joined
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#6
I got my new Tesla last Friday and when it was delivered it had 24.8. On Monday I went to the airport and while on the way got a notification on my phone via the Tesla app that a new software update was available which was exciting. Fast forward to yesterday and when I finally got a chance to get in the car to try and install the update I see no update available. Did anyone else have this happen? Any idea why it seems to have disappeared?
There will be small alarm clock on top corner. That's the update notification.
 

njkode

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#7
I was on vacation last week, I got an alert on my phone that I had a software update available. I was hoping it was V9. Well once we got home there is no update on the screen in the car. How can I force the car to check for an update?
 

garsh

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#8
Well once we got home there is no update on the screen in the car.
If Tesla decided to stop the rollout of the version of software that your car had downloaded, then there's nothing you can do.

If you still have an update pending, but the popup window has disappeared, then there will be a yellow "clock" notification symbol along the top. Just tap that to bring the update window back up.


How can I force the car to check for an update?
You cannot.
 

njkode

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#9
Yea the yellow clock is not present so I guess whatever update it was got pulled back. I'll just keep waiting for the V9 update.
 

wenx

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#10
I received a notice "software update available " on my phone from Tesla last night. When I checked my car today, there was no software update. what is the latest model 3 software version?
 

AugustaDriver

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#13
Had the same thing happen to me last night, got the notification on my phone of an update, but I was already on 50.6 from a service call. Went through the update process, same as ever other one, app showed update in progress and when it finished it still showed 50.6. Got in the car this morning and had the release notes page pop up with the 50.6 info. Who knows, maybe a bug fix without an actual software update? Highly doubtful but the only other guess is that this would have been the scheduled time my car should receive 50.6 had I not had the service appointment.
 

hydrofied714

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#14
I've been getting a prompt to update to a new firmware for the past couple weeks however I haven't had the opportunity to do so until now. Problem is the prompt disappeared from both the touchscreen and on my phone. Is there something I can do to initiate the update? Thanks.
 

MelindaV

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#15
I've been getting a prompt to update to a new firmware for the past couple weeks however I haven't had the opportunity to do so until now. Problem is the prompt disappeared from both the touchscreen and on my phone. Is there something I can do to initiate the update? Thanks.
it may be the version you were slated to get has been removed from those available to download. You likely will get prompted for the next version shortly.

what FW are you currently on?
 
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#17
That is a very old version of the software. I am currently on 2018.50.6 and am confident I am stuck on this update, until engineering replies or I go to a service center (I have plans to do that anyway). You should consider contacting Tesla if nothing happens in the next 2 weeks and your car has access to reliable Wifi.
 

Bokonon

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#18
Performing a full power-down reset while connected to Wi-Fi might not hurt either, if you haven't tried that already.

Car Menu > Safety & Security > Power Off​

...then let the car reboot and reconnect to Wi-Fi.

If that doesn't jump-start the update process after about an hour, I second the recommendation above to contact Tesla Service. They should be able to re-queue the update for your car if one is still available, or escalate to engineering otherwise.
 

hydrofied714

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#19
Performing a full power-down reset while connected to Wi-Fi might not hurt either, if you haven't tried that already.

Car Menu > Safety & Security > Power Off​

...then let the car reboot and reconnect to Wi-Fi.

If that doesn't jump-start the update process after about an hour, I second the recommendation above to contact Tesla Service. They should be able to re-queue the update for your car if one is still available, or escalate to engineering otherwise.
Thanks. I will try that.
 

abuadi

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#20
So, officially , the last available version for Model 3 is 2018.50.6 ? (because other threads are mentioning 2019.8.3 - maybe for S or X ..)
(same thing happed to me - received twice the notification on the mobile Tesla app, clicked on ... but nothing, no message, no errors or schedule - like before..)