Thankfully I had my key card with me so we were able to use it to get home. I tried to call the customer support number when we got home (about 9:30 PDT) but I was on hold 10+ minutes and decided to call back in the morning. I got through immediately this morning at 6:00 PDT and was told that this is normal and it should be fixed once some sort of documentation entry is done after 24-48 hours. As of now (5:00 PM PDT the day after delivery) it has not been fixed.
I really wish that the person doing he orientation would have mentioned this issue. I’ve found a couple of threads that mention it but I was not expecting it. It’s not the end of the world (and it’s good practice for using/having the keycard) but I can imagine a brand new owner not realizing that they really, really should have the keycard with them and getting stranded somewhere.
It may be taking longer than it would otherwise because I took delivery on a Saturday and no one is working to enter the data on Sunday. If so, why is this a manual process? And why does the “temporary” log-in expire so fast? They should give it the 24-48 hours that they expect it to take to get the permanent data entered.
Otherwise everything is wonderful with the car, I just can’t wait for this issue to be fixed!