Audio cutting out after starting to drive

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byee

Active member
Joined
Dec 27, 2017
Messages
42
Location
Camarillo, CA
Tesla Owner
Model 3
Country
Country
#1
Feel like I've been living with this through a few software updates + resets of the entertainments system. The pattern isn't 100% but definitely happens more than you 75% of the time. After arriving at a location and exiting the car and running into somewhere for a few minutes, when I come back to the car and get ready to take off, the audio will automatically mute itself (the volume indicate on the screen shows the little "x"), and then a few seconds later it comes back to whatever the setting was. Doesn't matter if it's on the radio or streaming, and isn't related to going on/off a location w/ wifi as it happens when i go to the grocery store. Not a huge deal but it is annoying if you're listening to a news story on the radio and miss a 15 second chunk when it's something interesting. Have waited a few software updates to see if it'd resolve itself and I've done a bug report right after it happens but wanted to see if anyone had the same issue or if it was something people brought their car in for.
 
Joined
Feb 10, 2019
Messages
18
Location
Tempe, AZ
Tesla Owner
Model 3
Country
Country
#2
I experience the same thing in my Model 3 (2020.4.1, but started a few revisions ago).

More than half the time, I think, when starting out the radio is on then suddenly cuts out for 5 - 30 seconds.

Irritating. I have assumed it was just a software glitch that will be fixed, but it's taking a long time. I have a service appointment next week for HW3 upgrade, so I'll mention this at that time and see what they say.
 
Joined
Sep 16, 2018
Messages
24
Location
Chicago, IL
Tesla Owner
Model 3
Country
Country
#3
I have a similar issue. Sometimes it is muted, but often it is just silent for a short time. I have assumed the amount of "silent" time depended on if the radio was buffering a Streaming, RDS or HD stereo channel. I have not checked, but assumed/hoped that if I was listening to a old fashioned AM/FM channel (not HD digitial) that it would start to play quicker.
 

sduck

Well-known member
Joined
Nov 22, 2017
Messages
310
Location
Nashville TN
Country
Country
#4
I'm not experiencing anything like this, although I almost exclusively use USB audio. Perhaps you could narrow this down to which input sources do it? Provide more context?
 
Last edited:

garsh

Dis Member
Moderator
TOO Supporting Member
Joined
Apr 4, 2016
Messages
12,760
Location
Pittsburgh PA
Tesla Owner
Model 3
Country
Country
#5
Music volume will be lowered drastically temporarily when the navigation needs to speak the directions, or when the car is speaking a text message. I wonder if it's some event like one of those that is causing it?