Are there any phones that work well?

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#21
My wife - Galaxy S8, me - iPhone X.

Both no issues. We've had the vehicle since 7/6/18.

Side note - Remote S on Apple Watch works just fine to unlock, lock open f/trunk without a phone.
I've had the car since 5/5/18. I'm on my third phone.

Samsung S8+ finally working well. Although I'm not liking the phone itself. I'd like something that works that's not Samsung.

Anyone have success other than Samsung or Apple?
 
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#22
Not as a phone, but as a Tesla Model 3 Fob?

My Samsung Galaxy S6 works most of the time, but it takes upwards of 30 seconds to connect with the car so I can open the doors. I almost always have to take the phone out of my pocket, turn it on, and bring the Tesla app to the front.

I'd even consider switching to an iPhone if they worked the way I expected.
My iPhone X works very well. Never failed to open the doors and lock them as I walk away.
 

SalisburySam

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#23
My iPhone X works very well. Never failed to open the doors and lock them as I walk away.
Using my iPhone6, I’ve had no lock failures but 3 door unlock failures in my almost-a-month period of ownership. My wife has had no failures with her iPhoneSE.
 

MelindaV

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#24
Using my iPhone6, I’ve had no lock failures but 3 door unlock failures in my almost-a-month period of ownership. My wife has had no failures with her iPhoneSE.
part of the difference I believe is your iPhone 6 uses the older BT protocol, while your wife's SE has the current, which has been shown to be much more reliable for uses like this.
 

GDN

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#25
2 iPhone X's, 2 months with the car. Maybe 3 unlock failures is all. It is not 100% perfect, but I'm very happy with the success since I don't have to carry a fob. If they offer one, and it appears one is coming, I will likely get at least one to make it easier should a cold day in hell ever come and I let someone borrow or use the car, but that isn't likely.
 

RocketRay

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#27
I first was using a ZTE Axon and it was very hit-and-miss, mostly miss. Amazon Prime Day had a smokin' deal on a Essential Phone PH-1 and it's much improved, though I do have to occasionally switch to the card.
 

PatrickM

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#28
I have an iPhone 8 and a Model 3 with 28.1. After months of no problems, I walked down to my car this morning with my phone in my hand and pulled the handle and nothing. So I used the app to unlock it by unlocking my phone and then hitting the unlock button on the app and I was in but then when I wanted to drive it said I needed to get the card and put it in the cupholder. And I could have gotten out the card from my wallet, but I wanted to fix the problem so...

I put on airplane mode on my phone and turned airplane mode off. Didn't help.
I rebooted my phone. Didn't help.
I went to the settings menu on the car and picked "power off", and the car powered off. Didn't help. (I was sure this would do it too)
I rebooted the MCU by holding down both buttons on the steering wheel and that solved it.

When this phone unlock works, it's great (except for opening the frunk... that always sucks), but when it doesn't it's super annoying.

As soon as the rumored fob is available, I'm getting one.
 

SoFlaModel3

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#29
That's rediculously too high. A keyfob has 100% success unless the battery is dead. Most cars will tell you when battery is low, so as long as one replaces the battery, the success is 100%. We need a physical keyfob.
Honesty speaking I would never go back to a fob. You still have the key card if you need it and additionally you can use the app to act just like a fob as well with 100% success.
 

MelindaV

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#30
I have an iPhone 8 and a Model 3 with 28.1. After months of no problems, I walked down to my car this morning with my phone in my hand and pulled the handle and nothing. So I used the app to unlock it by unlocking my phone and then hitting the unlock button on the app and I was in but then when I wanted to drive it said I needed to get the card and put it in the cupholder. And I could have gotten out the card from my wallet, but I wanted to fix the problem so...

I put on airplane mode on my phone and turned airplane mode off. Didn't help.
I rebooted my phone. Didn't help.
I went to the settings menu on the car and picked "power off", and the car powered off. Didn't help. (I was sure this would do it too)
I rebooted the MCU by holding down both buttons on the steering wheel and that solved it.

When this phone unlock works, it's great (except for opening the frunk... that always sucks), but when it doesn't it's super annoying.

As soon as the rumored fob is available, I'm getting one.
so one issue since delivery in feb 3, 2018? that was 193 days ago, so assuming you drive the car at least once a day, park it, then return to drive it home, you would have entered it 386 times. so your fail rate has been ¼ of a percentage point (0.259%). so for that 0.25% you would have the hassle of bringing along a fob every time you leave the house?
if you had said it fails a few times a week, I could understand it, but 1 out of nearly 400 seems like a chance I would take for the extra benefit of one less thing to carry.
 

PNWmisty

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#31
My wife and I have had 100% success rate with our Samsung S9 and S8+ phones respectively. That's through numerous Model 3 firmware updates. And since the S8 is just an S8+ with a smaller screen and battery, I would expect it to work just as well. I find it liberating to not have any keys or a bulky fob in my pocket all the time.
 

NJturtlePower

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#33
iPhone 8 here... on my 3rd software version (24.7 / 28.1 / 28.5) and still have an occasional phone key "miss" on opening the door.

In these cases "waking" the screen solves the issue 100%, just not sure there is anything I can do to make the BT active ALWAYS which seems to be the issue, not the car itself.

Lock on walk away has worked 100% on every version so far. Love the beep tone on now available 28.X :D
 

Frank99

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#34
I started this thread, and I'd like to apologize.
After three months with my car and my (ancient? You must be kidding me...) Samsung Galaxy S6, I've come to realize that although it isn't perfect as a key, it works far better than I thought.
I have learned that, sometimes, it just takes a while for the car and phone to communicate. I've taken to walking up to the car and pulling the handle - and waiting. Most of the time, the door opens immediately; sometimes, it takes up to 20 seconds to open. But I don't need to pull out my phone, pull up the app, and start punching buttons - all that was doing was giving me something to do while the car and phone did their little thing. And, in reality, punching at the app while waiting for the door to open seems to cause more problems than just waiting. There is one thing that did seem to make things better, and that was disabling battery optimization for the Tesla app.
So, I've learned patience and been rewarded with a simpler system. And it gives me 10-15 seconds to ponder whether it's time to throw away a perfectly good phone and buy a new one...
 

PatrickM

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#35
so one issue since delivery in feb 3, 2018? that was 193 days ago, so assuming you drive the car at least once a day, park it, then return to drive it home, you would have entered it 386 times. so your fail rate has been ¼ of a percentage point (0.259%). so for that 0.25% you would have the hassle of bringing along a fob every time you leave the house?
if you had said it fails a few times a week, I could understand it, but 1 out of nearly 400 seems like a chance I would take for the extra benefit of one less thing to carry.
No, I've had a few issues at various times with it. It's just not that often. But it's a lot more often than 0.26% - nice math by the way. :) I think I'd put the failure rate at ~1-2%.

So to be clear, I'm not whining that this is a real problem for me and it needs an immediate solution, but I will say that it definitely doesn't work perfectly and it's kind of annoying when it doesn't. But generally I'm satisfied. But if there was a fob, I'd buy it in a heartbeat.

So it happened again this morning. I have no idea what is going on - I haven't had anything other than occassional intermittent problems up until yesterday and now two days in a row the car doesn't seem to see my phone. I was riding my bicycle into work and tried to get my sunglasses out of my car and the car again refused to acknowledge the iPhone 8 sitting right in my hand next to it. I think I'll unpair the two tonight and see if that helps. I wonder if it's a 28.1 thing... or maybe it was posting to this thread. I can imagine someone at Tesla reading my post and thinking "he wants to whine about occasional problems? we can fix that!"
 
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#36
My iPhone 7 works about 10% of the time. The other 90% I have to pull the phone out open the Tesla app and usually manually unlock the car. It’s absolutely terrible. In fact, when it works I’m surprised. It’s the one thing I’m actually embarrassed about when showing the car to people.
Have you found any solutions yet Matt? I’m experiencing about 30% failure to unlock with an iPhone 7.
 

NR4P

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#37
Don't get an LG G5 or LG V30.

Samsung S8+ works well with the Model 3, although out of preference, I'm not sure if keeping the S8+.

I would liked an alternative to Samsung or Apple.
Wonder what you have against LG V30?
I have one and love it. Not full of Samsung bloatware.

But I carry a LG V30 and iPhone 7Plus.
And after some serious trial and error.

I have learned that walking up to the passenger door from the right side of the car, has about 75% success of unlocking the door on the handle pull in the first second or two. Can take 5-10 seconds to unlock at times.

Walking up to trunk and unlocking, virtually 100%.

Walking up to driver door from drivers side has 99% of success of unlocking when I pull the handle within a second or two. 100% on second pull.

Doesn't matter which phone I have or both, results favor the trunk and driver door hands down over the front passenger door.
 

PNWmisty

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#39
Pixel XL 2 - Works ~90% of the time.
So, you're NOT recommending the Pixel XL 2? I am happy with 100% of the time. 90% would just make me wonder if it was going to work each time. From reading these forums, the phones I recall people having 100% functionality with are: Samsung S8, S8+, S9 (and likely S9+), iPhone 8 and X. Is there an iPhone 9? If there is, that's probably a good bet also. I'm sure there are others but these are the ones I remember.
 

LucyferSam

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#40
I have a Pixel 2, which has worked 100% of the time since exempting the app from power savings at the beginning of June. Until the most recent app update, it never took more an instant to work, since that update I've occasionally had it take up to 5-10 seconds, but very rarely.