Am i going crazy??

Joined
Aug 1, 2018
Messages
2
Location
Lubbock
Country
Country
#1
I'm just wondering if i'm just a really enthusiastic buyer or upset how long its taking to get my car.
July 16: Tesla email stating my car is done and ready to transport
July 24th: all funds have been transferred to Tesla
Juy 25th: email stating its on transport to Oklahoma
July 26th: My Tesla account stated car delivery for July 31st
July 31st: Called Dallas they said the car was still in transpo and wouldn't make it
August 2nd: received a phone call saying car was in dallas but they scratched some paint on my car door and needs to be fixed. car wont be ready till August 9th.
August 7th: called Dallas service and asked how the status on the paint correction is on my car. They said we don't have your car. Your car is in Oklahoma still.
August 7th: my delivery specialist called me and stated he apologized and was giving me information on another persons account and he is trying to get Oklahoma to transpo the vehicle down on a 3 hour drive to Dallas.
I still don't have a definite date and i already had to pay my 1st car payment on a car i technically don't have in my driveway. Is this normal delivery practice? any suggestions?
 

Ed Woodrick

Top-Contributor
Joined
May 25, 2018
Messages
649
Location
Atlanta, GA
Tesla Owner
Model 3
Country
Country
#2
If you read the forums, this is not an abnormal situation, nor is it normal. You just hit the bad lottery of an issue during delivery, it takes a little bit to get things fixed. Tesla is just selling so many cars that when something doesn't go right, it takes time to resolve.

Or would you rather the car be delivered with issues?
 

Lovesword

Tesla Quad Cities
TOO Supporting Member
Joined
Sep 12, 2017
Messages
1,954
Location
Iowa
Tesla Owner
Model 3
Country
Country
#3
I was very impatient when issues took longer to resolve after my delivery, but looking back I can honestly say the best advice I can give you is ... patience. I know that's eye roll inducing to hear in your situation, likely the last thing you want to hear. I will say this, I got my car February and as I look back on when I got all irritated at my service center, it's really water under the bridge. The feelings of anger and frustration all melted away as time went on and pretty much immediately after I'd gotten my car back and had it for some time.

As for suggestions, I would ask them to "make things right" and see what they offer. I don't think it's a secret to let you know that sometimes they'll do a little something extra to appease unsatisfied customers. For me, that was in the form of a free 1st year service, which I'm grateful for and didnt expect. That was for a small dent upon delivery they told me would take 2 days but they had my car 2 weeks (plus i couldnt get ahold of them, they wouldnt return my calls/emails until I called Fremont!). But, you didnt post here to hear about my issue from months ago...

I would definitely reach out to them and express your unhappiness with your situation and ask them to make it right. In the end, when you have your car, all of this will be lost in your rear view mirror as you speed off into blissful Model 3 ownership!